Sea Logistics Customer Care Specialist

Sea Logistics Customer Care Specialist

Charleston, SC, United States | Frachttransport und Kundenservice | Vollzeit | US2147065

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Los Angeles is looking for a new Third-Party Consolidation / Operations Manager to join our Sea Logistics team.

Your Role

The Third-Party Consolidation / Operations Manager is responsible to ensure all operations are running effective and efficiently by working with the 3PL and various internal and external teams to meet Customer's KPIs as well as implementing improvements of customer service to ensure continuous customer excellence.In addition, the Individual will be responsible for managing the on-site team members to make sure their various tasks and responsibilities are being done. Maintaining the customer relationship and addressing any and all customer complaints in a timely & satisfactory manner is also part of the Individuals responsibility. The overall goal is process improvements, customer growth, satisfaction, and retention.

Your Responsibilities

• Ensure all operations are running Effective and Efficientlyby working with the 3PL, Operational Care Center, Customer Care Locations teams to meet Customer's various KPIs
• Constant communication with customer, US andDestination.
• Daily / weekly calls with Customer, 3PL, Operational Care Center, Customer Care Locations
• Escalation management whether it be dwell time, LoadingQuality, Customer Upper Management Inquiries.
• Working with other On-site Team Members to make sure theirvarious tasks and responsibilities are being done.
• 3PL Project Implementation : Working with Various KN teams toimplement project / process changes with 3PL Center point of contact for Customer and all KN teams foreverything in and out of the KN Trimodal Facilities.

Your Skills and Experiences

Good Reasons to Join

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $105,000.00 and $110,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-