Product and Account Specialist

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT. Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth. HERFF JONES, Product and Account Specialist – Indianapolis, IN Your Opportunity :   The  Herff Jones  Customer Experience team is looking for a Product and Account Specialist to join our team in Indianapolis, IN. Here's How You’ll Make an Impact : The  Product and Account Specialist  is responsible for the customer service and sales support of a specific area of the US business with designated schools (customers) and Herff Jones scholastic sales representatives. Since the business is cyclical, the specialist will learn different areas of the business throughout the planning and sales season which runs throughout the year. A strong focus on service along with order accuracy, clear communications and a balance of priorities will be key to operating successfully in the role. This is a Regular Fulltime position with benefit eligibility including, medical, dental, vision, life, 401(k), paid time off, and additional voluntary benefits. Shift : Standard shift is 8 : 00am - 4 : 45pm Monday through Friday. Hours fluctuate as needed during peak season including Saturdays and Sundays if necessary due to customer demand. Seasons vary between January through end of May. What We Want You to Accomplish : First 30 Days :

• Be in complete learning mode gaining knowledge from job aids and SOP (standard operating procedures)
• Trained by an experienced Account Manager working side-by-side to teach the role
• Understand the high-level flow of products and processes in the fine paper customer service department

First 90 days :

First 120 Days :

What You’ll Be Doing on A Regular Basis :

What You’ll Bring to the Table :

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability