Director, Account Management

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10341136 Date posted 07 / 22 / 2024 End Date 08 / 22 / 2024 City Milwaukee State / Region Wisconsin Country United States Additional Locations Berkeley Heights, New Jersey; Lincoln, Nebraska; Omaha, Nebraska Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Account Management

What does a great Director, Account Management do?

In this role, you will lead an engagement model that elevates and differentiates client experience for our largest, most strategic clients across all areas of Fiserv. You will lead a team of ten or more Account Managers to successfully deliver and oversee service and operational performance for their clients.

What you will be doing :

You will lead your team to deliver a strategic, differentiated enterprise service model that builds our brand, the client brand and drives revenue growth.

Proactively strengthen client relationships and resolve client escalations.

Mentor, direct and coach you team to build stronger, broader, and deeper relationships across their client organizations as well as internally across Fiserv.

Actively assess and develop plans to address / optimize areas to improve efficiency and effectiveness in terms of how we support our clients.

Supervise and monitor key benchmarks.

What you will need to have :

Proven successful management experience, particularly in a fast-moving, complex environment.

Ten plus years’ experience in a Client Services, Account Management or Implementation management role.

Ten plus years’ of Financial Services experience.

Proven experience in effectively prioritizing and executing tasks in a high-pressure environment.

Required to work outside of standard business hours as needed.

High School Diploma or equivalent

Ability to travel 25%.

What would be great to have :

Experience supporting the Signature, Premier and / or DNA product line.

Project Management experience / certification

Senior Banking experience preferred.

Previous role(s) in Account Management, Operations or Client Relationship Management helpful

Bachelor's degree

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us :

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion :

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

Warning about fake job posts :

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Benefits

Medical, Vision and Dental Benefits

Comprehensive benefit plans to suit your unique needs

Fuel Your Life Wellness Program

Resources to elevate your well-being

401k, Employee Stock Purchase Plans and Incentives & Bonuses

When Fiserv performs well, so does your financial health

Employee Resource Groups

Celebrating inclusion in the workplace

Paid Time Away

Providing the time off to manage personal needs