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Windows and Cloud Environments Customer Engineer

Windows and Cloud Environments Customer Engineer

JDA TSGRemote (U.S.), NY, US
5 days ago
Salary
$95,000.00–$110,000.00 yearly
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

JDA TSG has immediate opportunities for  Windows & Cloud Environments Engineer to join our team working as Customer Engineers (CE’s). Positions are full time salaried roles offering comprehensive benefits. A CE’s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE’s work with and assist customers in building, deploying, operating, and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption, and support of Windows Server initiatives.

Location : Remote U.S

Salary Range : $95,000 - $110,000

Primary Work Includes :

  • Standard Product Work Shops – Training
  • In-Depth Product Reviews via White Board “Chalk Talk” Sessions
  • Administer Health Checks and Risk Assessments
  • Post Operational Review of Product Implementations
  • Product Upgrade and or Migration Assessments
  • Systems Performance Reviews
  • Act as the primary technical contact, providing customer visibility, advanced technical support and problem resolution

The experience you’ll need to excel in the role :

  • 8+ years of experience in Windows & Cloud Environments
  • Windows 10 / 11 – Deployment, configuration, troubleshooting
  • Windows 365 Cloud PC – Provisioning, optimization, licensing, and performance tuning
  • Entra ID (Azure AD) Hybrid Join & Entra Join – Configuration and troubleshooting
  • Windows Update for Business (WUFB) – Update compliance and management
  • LAPS (Local Administrator Password Solution) & Windows LAPS – Configuration, management, and differences
  • KMS / MAK Licensing / Cloud-based licensing – For W365 and traditional enterprise activation Virtual Desktop & Cloud Solutions
  • Windows 365 vs. Azure Virtual Desktop (AVD) – Use case comparison and best practices
  • Networking & Bandwidth Tuning – Optimizing Cloud PC performance Security & Compliance
  • Microsoft Defender for Endpoint (MDE) – Security policies, monitoring, and integrations
  • Conditional Access & Device Compliance – Enforcing security baselines (GPOs, Intune at a high level)
  • BitLocker & Windows Hello for Business – Encryption and authentication
  • Security Standards & Baselines – NIST 800-53, Zero Trust principles Application Management & Deployment
  • Winget & MSIX Packaging – Modern App Deployment
  • Microsoft Store for Business (MsFB) Private Store Deprecation – Transition planning Identity & Authentication
  • Entra AD (Azure AD) & Hybrid Join – When and how to use them
  • Single Sign-On (SSO) & Multi-Factor Authentication (MFA) – Securing endpoints
  • RBAC (Role-Based Access Control) – Ensuring scoped access Networking & Connectivity
  • VPN & Always-On VPN – Secure remote access
  • Cloud PC Networking – Latency, bandwidth, and connectivity considerations
  • Wi-Fi Authentication – 802.1X, certificate-based authentication
  • DNS, DHCP, Firewall Basics – Endpoint connectivity essentials Monitoring & Troubleshooting
  • Windows Event Logs Perf Logs & Defender Logs – Digging into issues
  • Performance Monitoring – Task Manager, Resource Monitor, Sysinternals tools
  • Remote Troubleshooting – Quick Assist, Remote Desktop Other Essential Skills
  • Problem-Solving Mindset – Can diagnose and resolve complex issues
  • Scripting & Automation – PowerShell for automation and remediation
  • Documentation & Knowledge Sharing – Creating technical guides and best practices
  • Collaboration – Working cross-functionally with security, networking, and IT teams
  • User-Centric Approach – Balancing security and usability

    • About JDA TSG :

    Since 2011, our mission has remained the same : to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

    Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.

    Benefits and Perks :

  • Healthcare - Comprehensive coverage for you and your family
  • Employee Assistance Program - Get support when you or your family need it with counseling and coaching
  • 401K with company match
  • Paid time off
  • Paid parental leave
  • Volunteer Day Off
  • Life insurance - Protect your loved ones and their future
  • Business travel accident insurance

    • JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.  We are interested in every qualified candidate who is eligible to work in the United States.