Customer Service Specialist

Job Description

POSITION SUMMARY :

The Customer Service Specialist is responsible for providing customers with an exceptional and rewarding shopping experience. The Customer Service Specialist ensures accurate processing of all transactions, to include monitoring of self-checkout orders and customer transactions, troubleshoot, resolve, de-escalate technical issues while regularly communicating with the Customer Service Manager regarding customer interactions, asset protection and equipment. The Specialist provides product knowledge and expertise to our customers.

Requirements

REQUIREMENTS :

• Ability to represent and support Big Y's culture of caring while living our Mission & Vision.
• Supports Big Y's Diversity, Equity and Inclusion initiatives.
• Must project a clean and professional appearance.
• Ability to operate within company policies, procedures, and standards.
• Willingness to cross train and learn other areas as needed.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Must be 18 years of age or older.