Dispatcher I
HolcimColorado Springs, CO, US30+ days ago
Job descriptionEducation : High school diploma or equivalent or years of equivalent experience. Required Work Experience : 3-5 years Required Computer and Software Skills : Basic experience using computers. Experience using dispatch and trucking software preferred. Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours. Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests. Competitive salary Retirement Savings : Choose from (k) pre-tax and / or Roth after-tax savings Medical, Dental, Disability and Life Insurance coverage Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care Vision and other Voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program Dress for your day policy SalaryUS
ABOUT THE ROLE
The Dispatcher I schedules and dispatches orders and provides excellent customer service to ensure
customer satisfaction, minimize costs and promote company sales. The incumbent facilitates accurate and
timely communication between the plant, field, customers and drivers.
WHAT YOU'LL BE DOING
- Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
- Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices.
- Ensure customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities.
- Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
- Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day.
- Review next day orders to ensure are correctly mapped, have accurate travel times, address and delivery instructions.
- Other duties as assigned.
WHAT WE ARE LOOKING FOR
Additional Requirements :
WHAT WE OFFER