Call Center Representative
BASS Medical GroupWalnut Creek, CA, United States30+ days ago
Job descriptionBilingual (English and Spanish) High School Diploma or GED, some college Minimum 1 year of outbound / inbound calling experience in a call center, medical office / clinic or institutional setting Ability to convey a positive and professional image to customers and employees Maintain composure in high pressure situations Capable of following an issue through to its conclusion
As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Requirements
- Handling patients, referral sources, and administrative department inquires
- Communicating with insurance companies and / or prior authorization requests
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues / concerns related to their health
- Serving as a backup when other employees are out due to absent staff members
- Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Becoming educated in qualifications of multiple insurances to ensure clean order intake
Mandatory Qualifications
Preferred Qualifications
Benefits
Medical, dental, vision, life, AD&D, LTD, Aflac Insurances, Nationwide Pet Insurance, FSA & HSA, 401K Retirement, Paid Time off and paid holidays.