store team leader

STORE TEAM LEADER - pOpshelf in KANSAS CITY, MO

pOpshelf's seeks to provide Fun Finds for Less through a fun and stress-free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items.

Responsibilities

• Provides superior customer service leadership to exceed the customer's expectations :
• Models and coaches the team on how to balance tasks with customer service to create and support a customer-centric culture.
• Evaluates and incorporates customer feedback into employee training and coaching to ensure the store is meeting ongoing customer expectations.
• Model product knowledge and selling techniques to enhance the customer experience and provide employee development.
• Facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees.
• In partnership with HR, recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed at all times.
• Responsible for proper training, development, and the performance management of store employees to include identifying gaps, succession planning, and / or counseling up to and including termination.
• Communicate store performance and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
• Ensure that the store is appropriately staffed and effectively opened and closed each day.
• Evaluate operating statements to identify financial trends (including sales, profitability, and inventory turn), expense control opportunities, potential shrink, and identify opportunities for improvement in store performance.
• Oversee the inventory ordering process to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR) / cycle counts.
• Facilitates merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf.
• With the assistance of Company merchandising guidelines, rotates product to create eye-catching displays to drive sales.
• Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
• Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
• Responsible for facilitating store team's understanding and knowledge of store products so they can engage customers and provide a differentiated, easy, and fun shopping experience.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.

Qualifications

KNOWLEDGE and SKILLS : WORK EXPERIENCE and / or EDUCATION : WORKING CONDITIONS and PHYSICAL REQUIREMENTS :