Description : JOB SUMMARY :
The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.
The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
- Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include :
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregiversPerform technical analysis and equipment maintenance with troubleshooting and equipment replacement as neededCollect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as neededTo ensure accessibility and flexibility for patients, some duties may be conducted through virtual visitsDemonstrate empathy and understanding when interacting with patients and their caregiversFollow established timelines and guidelines for patient interactions; ensuring consistency and quality of careProvide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)Manage responsibilities and workload independently within your designated regional territoryMaintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider supportParticipate in regular assessments and demonstrate ongoing learning and adoption of new SOP changesManage administrative tasks in a timely and efficient manner, including but not limited to :Documentation in customer relationship management (CRM) system
Expense reportingEquipment inventory managementOngoing trainings, assessments, and other regulatory tasksRegular travel by vehicle and air to support patient care and service needsAdhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicleAdapt to frequently changing business needs and schedules to ensure seamless patient supportQUALIFICATIONS / KNOWLEDGE :
Minimum Requirement :Associate's degree with 2 to 3 years' relevant professional experience
Bachelor's degree with 1 to 2 years' relevant professional experienceExperience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferredExperience working in a for-profit environment preferredStrong emotional intelligence and situational awarenessProficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)Must possess a valid driver's licenseAbility to dedicate approximately 60% of time to travel each week, including overnight stays, for territory managementCommercial air travel required, with potential travel outside of the assigned territoryPrimary residence must be within assigned territoryPrimary residence must have space to securely store patient support materials in a safe, temperature-controlled environmentAssigned territory subject to change based upon business needAttendance at company meetings, both within and outside of the assigned territory, is requiredOTHER :
Ability to lift up to 50 poundsAbility to drive long distancesEqual Opportunity Employer, including disability / veterans.
ABOUT NOVOCURE : Ourvision
Patient-forward : aspiring to make a difference in cancer.
Our patient-forwardmission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forwardvalues
innovationfocusdrivecouragetrustempathyLI-RJ1
