PROJECT AND TRAINING SPECIALIST

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to :

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

Summary :

This position is responsible for the management and organization of the Manager in Training (MIT) program, oversight of the Task Force group, planning and implementation of the annual OAK University, and development and maintenance of the Operations Manual (OAK Trail Guide). This position will also develop and oversee the mentor program for the OAK department. The Project and Training Specialist is responsible for identifying and sourcing training and operational opportunities based on departmental needs and focus areas.

Essential Duties and Responsibilities :

Manager in Training (MIT) Program :

Organize, manage, and track all aspects of the MIT program.

Ensure the smooth onboarding and continuous development of trainees.

Provide support and guidance to MIT participants.

Train General Managers to track and monitor growth of trainees.

Task Force Group :

Organize and track the results of the Task Force group.

Facilitate meetings and ensure productive collaboration.

Monitor progress and provide regular updates to relevant stakeholders.

Assist with the scheduling of Task Force help as needed at the properties or with other departments.

OAK University :

Plan, organize, and facilitate the annual OAK University event.

Coordinate with speakers, trainers, and participants to ensure a successful event.

Evaluate event outcomes and implement improvements for future events.

Mentor Program :

Develop and implement a mentor program to support employee growth and development.

Pair mentors and mentees based on skills and career goals.

Monitor and evaluate the effectiveness of the program, adjusting as needed.

OAK Trail Guide :

Oversee the development of the OAK Trail Guide.

Ensure the document is updated regularly to reflect current best practices and organizational needs.

Collaborate with various departments to gather necessary information.

Training Sourcing :

Identify and source training opportunities throughout the year based on departmental needs and focus areas.

Work with external vendors and internal subject matter experts to deliver relevant training programs.

Monitor and evaluate the effectiveness of training programs and make necessary adjustments.

Operational Efficiencies :

Create training materials and Standard Operating Procedures to support the implementation of identified improvements, ensuring that all team members adopt new practices.

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience :

KOA does not sponsor Visas

KOA currently does NOT hire in the following states :

Alaska, District of Columbia, Idaho, Louisiana, New Hampshire, North Dakota, Rhode Island, Vermont

Benefits Offered :

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

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