Claims Coordinator

Summary

Candidate will assist with all auto related accidents and damages claims, making contact with involved parties within established timelines through telephone and written communication. Review investigation reports, claims set-up, negotiations, arranging repairs, payment processing, and seeking actions to prevent a reoccurrence and claim resolution. Assists with the development and strength of the Claims Department.

Job Description

• Review all incident reports for accuracy, and completion
• Data entry and management of claims software (MDI Claims Manager)
• Process all claims payments in Work Day
• Process letters with liability decisions for claimants & customers
• Make contact with vendors, claimants, customers, employees and / or witnesses to further the investigation findings
• Secure necessary documentation to facilitate timely loss adjustments
• Identify and challenge questionable liability claims while involving the Director of Claims in its process
• Manages and closes claims by providing reasonable repairs and payments in a timely manner
• Enters activity notes and effective diaries in claims software
• Generates monthly risk reports
• Uses effective reasoning, analysis, and decision making skills
• Establishes strong relationships with Operations, Sales, Shop, and Accounting departments
• Contribute identifying trends, repeat damages, high risk accounts and potential fraudulent claims
• Actively participate in regularly scheduled meetings
• Recommends training and improvement activities needed to meet established goals
• Assist conducting Incident Investigation Training for Supervisors and Operations
• Protects the confidentiality of our claims records
• Able to navigate in a professional manner, unsatisfied claimants & customers

Benefits :

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO / M / F / disability / veteran