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Program Director for Disaster Recovery Services

Program Director for Disaster Recovery Services

Catholic CharitiesSan Francisco, CA, United States
8 days ago
Salary
$85,000.00–$90,000.00 yearly
Job type
  • Full-time
Job description

Salary : $85,000-$90,000

Catholic Charities of San Francisco, Marin, and San Mateo exists to protect the dignity of vulnerable communities. We regularly partner with community, business, and interfaith groups to reach out to anyone who needs help, including the homeless, single moms, people with HIV / AIDS, immigrants, and seniors.

Disaster Recovery and Humanitarian Services assists individuals with disaster preparedness outreach and education. Outreach and education includes a wide-range of methods to engage communities in preparing for natural disasters, fires, medical emergencies, and more through in-person and virtual workshops, tabling events, and social media.

The Program Director for Disaster Recovery Services will oversee the day-to-day operations of disaster preparedness program. This position is also responsible for identifying potential means to further build and expand the Disaster Recovery arm of the agency alongside the Assistant Deputy Director. They will also work with other organizations to streamline resources and services and build stakeholder relationships to ensure community and agency participation.

CCSF has been awarded a contract through the California Office of Emergency Services (CalOES) focused on providing training and resources for disaster preparedness to vulnerable populations. Initially focused on San Mateo County, this position will be responsible for expanding services into San Francisco and Marin Counties.

  • Oversee the day-to-day operations of disaster programs.
  • Monitor deliverables and ensure data is collected and reporting occurs as required.
  • Perform Quality Assurance assessments of programming delivered by Disaster Recovery Staff and assist the Assistant Deputy Director in divisional leadership.
  • Complete all data and narrative reports as required by the funder.
  • Establish relationships with community partners, stakeholders, and potential disaster recovery providers.
  • Conduct outreach events in the community at local faith groups, parishes, non-profit organizations, businesses, etc., to promote the program.
  • Hire, train, and supervise program staff.
  • Work with the Assistant Deputy Director in program development and design of Disaster Services.
  • Assist in establishing team building.
  • Develop and manage program budgets working closely with Finance and Contracts and Assistant Deputy Director on the monitoring and modifying budgets and spending.
  • Work with government, foundations, funders, contract monitors, and the Assistant Deputy Director to ensure the highest level of program delivery.
  • Serve as co-lead supervisor in the absence of the Assistant Deputy Director.
  • Use the client services database reports and dashboards to monitor data quality, client services provided, and staff effectiveness
  • Serve on collaborative teams within the agency.
  • Provide culturally, linguistically, and developmentally appropriate information and resources to the community for the region being served.
  • Promote interagency collaboration and interface amongst community agencies to leverage programs, services, activities, and resources.
  • Complete other activities needed to meet the goals of the position and the Division, i.e. training, grant applications, and emergency preparedness and climate change initiatives.
  • Complete other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience :

  • A minimum of a BA or BS from an accredited educational institution with major coursework in social services, public administration, psychology, health sciences, or a related field. (Equivalent education and experience demonstrating the ability to perform the job may be considered.)
  • 2 - 3 years of experience in disaster recovery services required

    • Knowledge, Skills & Abilities :

  • A leadership style characterized by empathy, compassion, accountability, effectiveness, efficiency, and innovation to maximize social impact.
  • Outstanding oral and written communication skills, including English fluency and strong public presentation skills.
  • Must possess a strong work ethic, enjoy working collaboratively, and be capable of working independently with high reliability.
  • Ability to build and retain quality relationships with staff and maintain a strong team culture.
  • A high-energy, optimistic attitude that encourages and motivates clients living in stressful, high-pressure situations.
  • A proven commitment to continuous quality improvement, including openness to constructive feedback
  • Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations, and report writing.
  • Excellent basic computer skills (e.g., keyboarding, Microsoft Office Suite) as well as comfort with using cloud computing applications and electronic health records, as well as learning new technology tools quickly
  • Experience working with vulnerable populations such as individuals with low and fixed income, and underserved residents, including but not limited to seniors, students, and transition-age youth.
  • Exceptional organizational, problem-solving and time management skills.
  • Experience working in a non-profit and expertise in community outreach, community organizing, and leadership development.
  • Experience in leading and building teams
  • At least 2 years of management and supervision experience.
  • At least 3 years of case management experience or job-related experience.
  • Excellent multicultural experience and ability to work well with a diverse population.
  • Flexible, proactive, adaptable, and able to work in a fast-paced, changing environment.
  • Ability to lead and organize team training as needed.
  • Experience monitoring case files in compliance with audit and funder requirements.
  • Highly developed interpersonal skills, enabling the candidate to work collaboratively with diverse audiences.
  • Ability to research, analyze information, and represent data in meaningful ways.
  • Valid California Driver's License and current auto insurance.
  • Bilingual / bi-literate in Spanish, Vietnamese, Tagalog, or Mandarin preferred.
  • Experience in building collaborative partnerships with community stakeholders.
  • Ability to maintain confidentiality.
  • Commitment to the Mission and Values of Catholic Charities
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

    • Clearances Required Prior to the First Day of Employment :

    Fingerprinting

    Clearance : Required

    TB Screening -

    Negative Tuberculosis Test : N / A

    First Aid

    Certificate : N / A

    Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

    Is responsible for accurate and timely submission of case records.

    Serves on a quarterly case record review committee for Performance and Quality Improvement

    Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

  • Intermittent bending, standing, stooping, kneeling, reaching, twisting, and walking.
  • Occational lifting, pushing, and pulling.
  • Frequent repetitive motions : Making substantial movements (motions) of the wrists, hands, and / or fingers.
  • Light work : Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
  • Driving is required for this position.

    • If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • May need to enter private residences during the course of client home inspections.
  • Occasionally exposed to outside weather conditions.
  • Noise level in work environment is usually moderate.
  • May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm and violence.
  • The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
  • The worker is subject to outside environmental conditions : No effective protection from weather.
  • The worker is subject to noise : Noise level in work environment can be moderate to excessive.
  • Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately, and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior
  • The work environment includes traveling using various modes of transportation.

    • DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

    CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS / HIV status or any other characteristic protected under federal or state law.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)