Technology and Data - Technology Business Services Consultant 3 - Contingent

Genesis10 is currently seeking a Technology Business Services Consultant with our client in the financial industry located in Irving, TX. This is a 12+ month contract position.

Responsibilities :

• Consult on or participate in moderately complex initiatives and deliverables within Technology Business Services Consulting and contribute to large-scale planning related to Technology Business Services Consulting deliverables
• Review and analyze moderately complex Technology Business Services Consulting challenges that require an in-depth evaluation of variable factors
• Contribute to the resolution of moderately complex issues and consult with others to meet Technology Business Services Consulting deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
• Collaborate with client personnel in Technology Business Services Consulting
• Responsible for ensuring the IT Service Desk is fully prepared to support new products, migrations, and other product onboarding activities
• Acts as an implementation coordinator and manage onboarding projects, working closely with product owners, support partners, and project teams to preserve and enhance support capabilities
• Ensures that the service desk is equipped with the necessary training materials, knowledge articles, and self-help resources to effectively support new products and minimize support volumes
• Develop and execute operational readiness plans to prepare the IT Service Desk for new product support, migrations, and other onboarding activities
• Collaborate with product owners, support partners, and project teams to understand the impact of new products and ensure support requirements are met
• Act as the primary liaison between the IT Service Desk and project teams, coordinating the implementation of new products and migrations
• Ensure that all operational aspects of new product support are addressed, including staffing, tools, and process adjustments
• Secure and coordinate the delivery of training materials to enable the IT Service Desk to effectively support new products
• Collect and develop knowledge articles for agent training and self-help resources for end-users
• Work with subject matter experts to ensure knowledge articles are accurate, comprehensive, and UpToDate
• Identify potential risks and challenges associated with new product support and develop strategies to mitigate them
• Work with the IT Service Desk team to implement processes that preserve and enhance support capabilities during and after product onboarding
• Engage with product owners, support partners, and other stakeholders to ensure alignment on support expectations and deliverables
• Facilitate meetings and workshops to address operational readiness issues and ensure smooth transitions
• Analyze potential support volumes associated with new products and work proactively to reduce these volumes through training, knowledge sharing, and process improvements
• Implement self-service options and automation to minimize the impact on the IT Service Desk
• Identify opportunities to improve the operational readiness process, including tools, methodologies, and communication practices
• Provide feedback to product teams on how to enhance product designs to reduce support requirements

Requirements :

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10 :