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Customer Help Desk Technician

Customer Help Desk Technician

S R INTERNATIONAL INCPhoenix, AZ, US
20 days ago
Salary
$20.00–$23.00 hourly
Job type
  • Full-time
Job description

Location : 2222 W. Encanto Blvd., Phoenix, AZ, 85009

Position Summary :

Provide technical support and exceptional customer service to users by troubleshooting and resolving issues related to department web-based portals, websites, and IT systems. Ensure user satisfaction and system functionality by addressing inquiries and resolving technical problems.

Responsibilities :

  • Act as the first point of contact for technical issues, including account management, login problems, and system errors.
  • Respond to customer inquiries via phone, email, or chat within SLAs.
  • Troubleshoot browser compatibility, network connectivity, and account-related issues.
  • Escalate unresolved issues to higher-level support and document steps taken.
  • Monitor portal performance and communicate system outages or errors.
  • Maintain internal knowledge base and update FAQs and troubleshooting guides.
  • Analyze feedback and recommend system or process improvements.
  • Train new technicians and share best practices.

Skills and Qualifications :

  • Knowledge of : computer systems, networks, help desk operations, and problem escalation procedures.
  • Skills in : troubleshooting hardware / software issues, using remote desktop tools, and managing help desk tickets.
  • Ability to : provide excellent customer service, follow instructions, analyze problems , and communicate effectively.

    • Requirements :

  • Minimum two (2) years of experience in a help desk or computer support role .
  • Background c heck, drug screening, and polygraph required for permanent position consideration.

    • This is a 100% onsite position based in Phoenix, AZ. Local candidates only. Interviews will be conducted onsite, and candidates must be available for immediate consideration.