Collections Associate

Description : PRIMARY PURPOSE : To collect the maximum amount of overdue funds from customers and to ensure discrepancies with customer accounts are resolved. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Provides customer service regarding collections issues. Processes customer refunds and credit memos. Monitors and maintains assigned accounts. Performs account adjustments, small balance write-offs, and customer reconciliations. Reconciles client discrepancies pertaining to outstanding balances. Communicates and serves as an interface with internal and external customers. Prepares weekly and monthly reporting and presents data to management. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). \

Requirements :

Office address is East Washington St, Orlando, FL but REMOTE POSTION

shift timing- AM to PM.

Duration - months, review for extension

Daily working hours hours

Weekly working hours hours

QUALIFICATIONS Education & LicensingHigh school diploma or GED required. Associate degree in business from an accredited college or university preferred. ExperienceOne () year of collections experience or equivalent combination of education and experience required. High volume collections experience a plus. Skills & Knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Strong organizational skills and attention to detail Good customer service skills Excellent interpersonal skills Ability to work independently or in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations. Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical : Computer keyboarding, travel as required Auditory / Visual : Hearing, vision and talking

EEO :