Food & Beverage Supervisor - Franchised

Additional Information : This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Food & Beverage Supervisor will be responsible for exceptional service to all guests, develops and maintains a strong team environment. Responsible to support the Food & Beverage management team with the day to day operations for all Food and Beverage outlets in the hotel and / or Caloosa Sound convention center.

Essential Functions

Responsible for daily function of the hotel operations to include Dean Street Roastery, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Oxbow Restaurant, Caloosa Sound and any other food and beverage special events as directed by the outlet General Manager or Director of F&B

Ensure that scheduled functions are complete and are set up accurately

Assist in maintaining a motivated, interactive positive team

Assist with on boarding and training staff

Maintain professionalism with team members, managers and guests.

Open and close shift in accordance with the manager’s checklist

Greet guests, initiate conversations with guests and solicit feedback from guests.

Handle daily scheduling of team members and adjust when necessary

Implement proper tools for running shifts : . Schedules, floor plans, reservations, etc.

Solve team member issues such as call outs or any other daily issue that should arise with team members

Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.

Stay on the floor the entire meal period

Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.

Ensure daily side work has been completed prior to staff leaving

Ensure team is in proper uniform / approved attire

Attempt to limit problems and liability related to customers' drinking by following TIPS practices

Ensure team members are aware of all applicable laws regarding alcoholic beverages

Monitor and maintain tables

Rotate stations fairly

Demonstrate positive communication with team

Maintain fair and consistent coaching and counseling

Attend meetings as necessary

Communicate and maintain positive inter-departmental relations

Check identification of customers in order to verify age requirements for purchase of alcohol

Communicate with managers and next shift any issues

Perform other duties as management requests to service our guests

Education & Experience

High School diploma or higher

Previous Hospitality Food & Beverage experience required

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to use technology . tablets, iPads

Experience with Micros POS preferred

Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

Physical Demands

Ability to sit or stand for extended periods of time

Ability to communicate clearly

Corrected vision to normal range

Ability to work long hours as needed

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the office, the hotel, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Full-time Associate Benefits

Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Part-time Associate Benefits

All above listed benefits except for Medical Insurance and Holiday Pay

This company is an equal opportunity employer.

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