Operations Executive

Job Title : Operations Executive

Reporting Line : Operations Manager - US

Location : Las Vegas

Employment Status : Full Time

Salary : Competitive, plus benefits, & PTO

Role Description :

Working with the Operations Manager and the Operations Team in the UK who provide customer-facing and back-office administration support to the sales function.

This is a varied and dynamic role in a fast-growing multinational public company. The role involves liaison with colleagues throughout our operations team, which span the US, UK, Italy, Germany, and Taiwan.

The role covers a wide range of administration tasks including but not limited to :

Key Responsibilities :

• Working with the Operations Manager and Sales team to ensure quotes are processed correctly.
• Ensure all the following are completed in a timely manner :
• Processing customers order into SAP in line with company processes.
• Process customer Invoices in a timely manner.
• Process customer returns and adhere to procedures and systems.
• Ensure new customers receive Terms of Business and associated legal agreements.
• Maintain customer records on the CRM database, ensuring changes in address or contacts are updated promptly.
• Communicate with customers regarding all aspects of their orders.
• Prepare and ship customer orders / items for repair (RMA) process.
• Support the sales team with quotes, pricing, and lead times.
• Monitor sale or return invoice lists.
• Ensuring inventory counts are carried out in line with the needs of the business.
• Managing and assisting with customer shipments and all relevant paperwork is completed correctly.
• Ensure incoming shipments are processed and stored correctly.
• Cover day to day tasks for the global team as and when required.
• Checking SAP Data is correct in preparation for the Operations Manager to run monthly management reports.
• Responding to correspondence in a professional and timely manner, including phone and email communications.
• Office and facilities duties including but not limited to helping answer phones, greeting visitors and other duties as and when required.
• Attendance at local exhibitions to support Sales and Marketing with the running of the stand and show agenda, meet, and greet customers, provide refreshments and any other ad-hoc duties.
• Possible occasional travel to international offices for training, meetings, and exhibitions if required.
• Other ad-hoc activities to support the needs of the business or as requested by the Operations Manager.

Qualifications and Experience :

Physical Requirements :

Preferred Skills :