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Air Logistics Aerospace Customer Care Specialist

Air Logistics Aerospace Customer Care Specialist

Kuehne+NagelAtlanta, GA, US
10 days ago
Job type
  • Full-time
Job description

Air Logistics Aerospace Customer Care Specialist

Atlanta, GA, United States | Frachttransport und Kundenservice | Vollzeit | US2143685

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta site is looking for a new Air Logistics Aerospace Customer Care Specialist to join our Air Logistics team.

Your Role

Air Logistics Aerospace Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.

Your Responsibilities

  • Pro-actively advise and consult Customers to ensure satisfaction
  • Monitoring Customer Shipments in order to provide proactive updates to customers and to problem

solve (by collaborating with other stake-holders) in anticipation of a customer complaint.

  • Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables
  • Field Complaint Calls, and provide problem resolution in alignment with stakeholders
  • Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing
  • Up-selling, and requisite follow up and closure
  • Knowledge exchange with the sales and account mgt teams
  • Creating, refining and reviewing reports as needed including Performance analysis
  • From reporting through to closure

    • Your Skills and Experiences

  • Other Degree / Diploma : Freight Forwarding
  • BU / FU : Air Logistics 0-2 years
  • Freight Forwarding 0-2 years
  • Analytical & Organizing skills
  • Communication & Conflict resolution skills
  • Decision making & Problem solving skills
  • Time Management
  • Ideal candidates shall have demonstrable analytical, communication, conflict resolution and organizational skills.
  • Problem Solving, Decision Making, and the ability to work under time pressures is a must.
  • Candidates shall have the ability to speak persuasively whilst demonstrating empathy, adaptability, and the use of positive language.
  • An ideal candidate must demonstrate self-control, patience, effective listening, attentiveness, and time management.
  • They must have willingness and drive to continuously improve.
  • Local language Fluent
  • English Intermediate

    • Good Reasons to Join

    There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]