Account Manager, Workforce Solutions

Description

Milwaukee Area Technical College seeks a highly qualified individual to sell customized training to area business and industry in a fast-paced environment. The successful candidate will coordinate the delivery of leading-edge training as well as provide business and technical solutions to a wide range of industry partners. This position also requires inside & outside sales which include sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and email marketing campaigns.

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years.  The college also offers a less expensive path to a four-year degree.  MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest.   Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees.  We are seeking passionate individuals to join our team who shares the same passion in serving this purpose.  Learn more about MATC at  .

Characteristic Duties and Responsibilities

Under the direction of the Director of Workforce Solutions, this individual is responsible for presenting, promoting and selling customized training and workshops / seminars to existing and prospective customers.

Characteristics, Duties & Responsibilities :

Researches potential accounts, identifies key decision makers and generates interest in the college's customized training offerings.  Maintains and expands the database of prospects within the college's service area.

• Develops effective partnerships with business and industry in the identification of training needs, including conducting quantitative and qualitative assessments, developing customized workforce solutions, and aligning work with key performance metrics (e.g., revenue, profit / loss ratios, sector ratios, number of trainees, net new clients etc.).
• Meets agreed upon financial sales targets and outcomes.
• Develops and manages structured account management processes focused on building long-term relationships and uses strategies to generate higher and sustained sales from new and existing customers.
• Conducts face-to-face sales meetings demonstrating effective selling techniques, including pre-call planning, effective opening, presentation focus, productive questioning and consistent closure of new business.
• Assesses and identifies ongoing demands / needs of area businesses to plan, promote and sell customized training and continuing education courses. Develops education and training agreements, contracts, and proposals. Creates new methods or strategies to help sales team reach monthly goals that increase revenue.
• Develops and grows a new client base, uses his / her proven business to business sales experience to close net new sales. Achieves revenue growth and meets department revenue target and budget.
• Creates and monitors the collection and processing of required customer relations management data. Performs cost-benefit and needs analyses of existing / potential customers. Creates solutions for customers in response to their specific needs.
• Prepares sales reports and materials and documents sales and prospecting activity and client data as required and requested. Supplies supervisor with reports on customer needs, problems, interests, competitive activities and potential for new services.  Keeps abreast of best practices and promotional trends.
• Collaborates with the Workforce Solutions Team to ensure successful start and finish of continuing education courses, seminars, workshops.
• Develops marketing outreach for corporate education courses, seminars, and workshops.   Publicizes and promotes training offerings through news releases, brochures, instructional materials, college website, and social media.
• Develops workforce development grant proposals in collaboration with businesses.
• Participates in the divisional, departmental, and staff meetings as required. Represents the college at WTCS and industry association meetings.
• Establishes and maintains working relationships with team, deans, associate deans, instructors and external customers. Continuously improves through feedback.
• Performs related duties as required or assigned.

Qualifications

Minimum Qualifications :

Compliance with all state, federal, and accreditation standards / requirements, as well as all MATC policies and procedures.

Required Education & Experience

Bachelor's degree is required (major coursework in Marketing, Business Administration, Communications or a related field is preferred);

Three (3) years of progressively responsible work experience in business to business sales, customized training or service sales; or any equivalent combination of training and experience.

Knowledge, Skills & Abilities :

Demonstrated work experience as a successful sales representative in a fast-paced environment with key performance metrics.  Experience working with a Customer Relationship Management System.

Superb interpersonal skills, including the ability to quickly build rapport with both internal and external customers. Highly motivated and target driven.

Thorough knowledge of the principles, methods, techniques used in sales, the sales cycle and pipeline management.

Knowledge and understanding of business processes and upskilling a workforce.

Demonstrated work experience in presenting at trade shows, client meetings and other networks as a representative of the organization.

Demonstrated work experience in handling multiple projects, es tablishing priorities, time management, meeting deadlines and organizational skills.

Experience in creating contractual agreements.

Excellent knowledge of MS Office.