Hiring Call Center Specialists
Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? If so, then we want YOU to join our LAZ family! We are an employee-first company who care about you and what you think!
Why LAZ Parking?
- Immediately Hiring!
- Compensation : $15 / hr
- Growth Opportunities
- Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
- Paid training
- Free company uniform
The following programs are available to help support you, free of charge.
Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.Employee Assistance Program (EAP) you and eligible members of your household have 24 / 7 access to confidential counseling.Smoking Cessation ProgramAdditional Benefits :
401(k) with Employer MatchMedical, dental, vision – 3 plan options!The Spirit of the Position :
The Call Center Specialist provides exceptional customer service by answering inbound calls and emails to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes a proactive mindset, troubleshooting, dispatching, live wall monitoring and reporting of issues.
Principal Job Duties :
Answer incoming calls in a timely and professional manner.Be responsive and timely with correspondence and problem resolution.Display a caring attitude and develop a rapport with the customer base.Use best practices to provide best in class customer service.Log call activity and enter call data / information into the tracking system.Monitor screen and email alerts, report, dispatch and clear items in a timely manner.Support LAZ field operations.Other related dutiesEducation :
High school diploma or GED required.Experience :
Minimum 1-year call center or phone experience required.Parking industry experience preferred but not required.Working knowledge of Excel, Word, Power Point and General Microsoft Office Applications.Skills
Ability to communicate professionally and effectively.Excellent phone, interpersonal, and organizational skills.Ability to speak, read, and comprehend English language.Bi-lingual abilities, including Spanish, are preferred but not required.Demonstrates a sense of urgency and timeliness.Demonstrates the ability to seek improvement.Excellent team building and interpersonal skills.Physical Demands :
Ability to lift, push and pull at least 10 pounds.