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Customer Service Representative

Customer Service Representative

Hustle Notice BizCleveland, Ohio, US
5 days ago
Salary
$17.75 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Description

Job Title : Customer Service Representative

Location : Cleveland, OH

Job Type : Full-Time

Department : Customer Service

Reports to : Customer Service Manager

Position Overview :

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, product information, and resolving any issues they may have. Your passion for providing exceptional customer service will be vital in ensuring our clients have a positive experience with our company

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Provide accurate product information and service details to customers.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain customer records and document interactions accurately in the CRM system.
  • Collaborate with team members to improve customer service processes.
  • Assist in onboarding new customers and provide training on products and services.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; associate degree preferred.
  • Previous experience in customer service or a related field preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently as well as part of a team.
  • Proficient in using Microsoft Office Suite and CRM software.

    • Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement

    • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.