Private Pay Specialist

Essential Duties and Responsibilities :

Provides exceptional customer service on both incoming and outbound calls

Contact patients / guarantors to solicit insurance information for ambulance bills

Contact patients by telephone to set up payment in full or negotiate payment plans to resolve delinquent

accounts

Records and update account activity to reflect changes in demographics, and collection efforts associated with

resolving their account

Resolves patient complaints by listening to patients

Performs skip tracing to locate patients

Performing other duties as assigned.

Qualifications : Proficient with a PC

Knowledge of Health Insurance Portability and Accountability Act (HIPAA)

Knowledge of procedure and diagnostic codes (HCPCS and ICD-10 codes)

Knowledge of medical terminology

Knowledge of Medical Billing

Ability to work independently and with a group

Working knowledge of MS Word, Excel

Ability to maintain effective working relationships.

Thorough knowledge of office practices

Ability to type at least 35 words per minute.

Proficiency using 10 key

Education and Experience Requirements :

High School Diploma or GED

Minimum of one year revenue cycle management experience

Physical Requirements :

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other

federal, state and local standards, including meeting qualitative and / or quantitative productivity standards

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local

standards.

The employee may occasionally be required to lift and / or move up to 20 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,

depth perception, and the ability to adjust focus.

Work may require sitting, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and

other physical exertion.

Must be able to talk, listen and speak clearly on telephone.

Must possess visual acuity to prepare and analyze data and figures, operate a computer terminal, and operate a

motor vehicle.

Travel Time : Negligible