Talent.com
Customer Care Representative

Customer Care Representative

HutchinsonCherry Hill, NJ, US
11 days ago
Job type
  • Full-time
Job description

Customer Care Representative

Hutchinson Plumbing, Heating and Cooling, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Care Representative to join our team at our Cherry Hill, NJ location.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

POSITION SUMMARY

Provide administrative and customer support for the company's client contracts, including : selling, preparing, and renewing annual contracts; processing contract payments; client retention; tracking contract data; and keeping customers updated on new processes and promotions.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Obtain customers' names, addresses, and billing information, and enter this information on contract forms.
  • Prepare invoices and contracts.
  • Inform customers by mail, email, or telephone about contract information and promotions.
  • Verify customer and contract information for correctness, checking it against previously obtained information as necessary.
  • Review contracts for correctness and completion, and work with customers and other team members to make corrections as needed.
  • Make outbound calls to sell and renew customer contracts.
  • Contact customers who have indicated they wish to cancel their contracts to discuss concerns and attempt to retain.
  • Collect, process, batch, and export payments for contracts.
  • Maintain reports tracking the data on renewal rates and other key performance indicators related to customer contracts.
  • Assisting with projects to improve the contract program.
  • Assists Dispatch with inbound and outbound customer calls as needed.
  • Additional duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Assertiveness - Ability act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Reliability - The trait of being dependable and trustworthy.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
  • Responsible - Ability to be held accountable or answerable for one's conduct.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Accountability - Ability to accept responsibility and account for their actions.
  • Working Under Pressure - Ability to complete assigned tasks under stressful conditions.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

    • SKILLS & ABILITIES

    Education : Associate's Degree (two year college or technical school) : Preferred

    Experience : Experience in an office environment

    Computer Skills : Microsoft Office

    Certificates & Licenses : N / A

    Other Requirements : N / A