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Who We Are

At VPL, we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and a 97% customer retention rate, we're trusted to deliver transparency, cost savings, and peace of mind.

Who We're Looking For

VPL is seeking a dynamic and experienced Manager of Implementation & Project Management to provide daily leadership to a growing team of seasoned Project Management and Implementation professionals. This individual will have additional responsibilities for end-to-end onboarding and project execution for our portfolio of healthcare customers leading the successful implementation of VPL's solutions, while acting as a strategic liaison between Sales, Account Management, Finance, Product, and our customers-including their third-party vendors.

This role requires strong people management, project management, and relationship management skills. You'll be responsible for ensuring internal and external stakeholders are aligned, meeting milestones efficiently and with a high degree of quality, all while delivering an exceptional customer experience. You'll also be responsible for fostering and growing a highly effective and engaged Implementation and Project Management team. This is an opportunity to take ownership of high-impact projects, optimize implementation processes, and contribute to the overall success of our customer journey.

This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, + Colorado

What You'll Do

• Provide oversight and leadership to a team of veteran implementation professionals setting team objectives and individual performance goals and regularly evaluating both
• Continuously evaluate and improve VPL's implementation methodologies; identifying and implementing strategic enhancements to the Implementation team's processes and practices, as needed
• Leverage software tools to develop and automate reporting and dashboards that provide the VPL organization visibility into the team's project portfolio including project statuses, risks, and the backlog being prioritized
• Lead the full lifecycle of customer implementations - from sales handoff to go-live - and ensure a smooth transition to Account Management
• Manage project scope, budget, resources, and timelines across multiple concurrent implementations
• Build trusted advisor relationships and lead cross-functional project teams; foster accountability and clarity around project roles and deliverables throughout the implementation process
• Build and execute project plans, ensuring projects' goals align with both customer needs and VPL strategic objectives
• Proactively identify and mitigate risks; resolve issues that arise throughout the implementation with thoughtful problem-solving and collaboration
• Support training and knowledge-sharing initiatives to propagate best practices across the organization
• Represent VPL in customer-facing meetings, both virtual and in-person, as needed

What You'll Bring