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RESIDENTIAL SERVICE SUPERVISOR

POSITION SUMMARY / OBJECTIVE

The Service Supervisor is responsible for the daily management and orchestration of the repairs and service team, responding to and addressing inbound work orders from multi-site rental properties. The Service Supervisor must be able to pull key reports and prioritize work orders and tasks for the service team by coordinating assignments and schedules daily to meet goals regarding productivity, open work order count, and days to complete, all within budget. The Service Supervisor will play a critical role in determining the proper solution and corresponding cost to address an issue, including the use of 3 rd. party vendors. As such, Service Supervisor must be skilled in plumbing, electrical, and carpentry with an emphasis on Certified HVAC repairs and service. They must be able to diagnose and troubleshoot problems to assist the Service Technicians and approve contractor bids as needed. The Service Supervisor must be familiar with applicable building codes, ordinances and State and local regulations and have knowledge in the proper methods of storing equipment, materials, and supplies. The Service Supervisor must possess strong leadership, communication, organization, and customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organize inbound volume of work order requests to properly categorize, prioritize, mitigate and delegate R&M work to technicians, guiding on optimal, cost-effective solution

Develop a roster of vendors for overflow and specialty work

Assign and communicate necessary work to 3 rd. party vendors, ensuring clarity of scope and cost expectations with focus on accountability and prompt completion

Monitor key operational and productivity metrics to ensure staff and vendors are completing target work volume on time and on budget. Responsible for R&M budget performance

Supervise / participate in after-hours on-call response program

Supervise / participate in completion of daily work orders and reporting as necessary

Assist with troubleshooting and repair for HVAC, plumbing, electrical and carpentry, roofing, siding, masonry

Document and report any potential safety hazards

Transport a variety of tools, equipment, and supplies for the purpose of ensuring the availability of materials required at the service site

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

Strong aptitude with computers, internet, network phone systems

High school diploma or equivalent

5 years of supervising a maintenance team of 5 or more technicians

Two to five years’ previous experience in a maintenance role

HVAC Certification

Universal EPA Refrigeration Certificate

At least two years of Carpentry, Plumbing, and Electrical experience

Exemplary Customer Service skills

Strong Time Management skills

Excellent Communication skills (Verbal and Written)

Management / Supervision skills

Experience using a property management software system

Valid driver's license

Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check

Valid driver’s license is a requirement

Previous experience in a management role with at least 5 subordinates

Completion of Tech / Vocational School / College Degree Program

EPA Certification

Freon Handling Certificate

Electrical Certification

Bilingual (Spanish)

Knowledge of Yardi property management software

Knowledge of Salesforce CRM software

HVAC Journeyman or Masters License

Must have own tools, we will provide larger equipment

Valid driver's license with clean driving record

Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

This position supervises all employees of the department and is responsible for the performance and preliminary hiring of the employees within that department.

TRAVEL

Travel is primarily local during the business day. After hour calls are on rotation.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship / immigration status, military / veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company.  We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.