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Quality & Patient Experience Specialist
In collaboration with Director and Operations Manager, coordinates and supports patient experience and quality initiatives across assigned areas. Conducts daily patient rounding to assess environmental cleanliness, identify service gaps, and provide real-time service recovery. Documents findings and trends to support performance improvement and ensure compliance with infection prevention and environmental standards.
Experience in patient rounding or customer service; Experience with audits, inspections, or quality monitoring tools; Ability to identify trends and support process improvement initiatives
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