Jobs in Norman, OK

The key role of this position is to process customer requests in such a manner that their expectations are fulfilled. Primary focus is in taking service and supply calls. Duties will also include reviewing customer accounts for credit status, data entry, outbound calling. The performance of daily activities is to be performed with a high degree of self-sufficiency. Essential characteristics of this person involve a high degree of cooperativeness, a genuine interest in the success of fellow associates and the organization, the ability to work with all levels of internal and external personnel, and excellent communication skills demonstrated through written and verbal interaction. In addition, the role involves proficiency in the use of Company computer systems and basic application software.

Primary Duties and Responsibilities :

• Take inbound service and supply requests from customers and employees
• Input service and supply requests into computer for processing with a 99% accuracy rate
• Outbound calling to customers to respond to voice messages
• Interface daily with customer websites for call status
• Provide direct administrative support to the Service Support Supervisor
• Provide back up support for other administrative positions as required including dispatch
• Perform other related duties as assigned by Management

Education and Experience Requirements :

High School graduate or equivalent required. Some course work with an accredited University in business or related subject helpful. Past Customer service or related type role experience. Knowledge of application software, specifically Microsoft Office (primarily Word and Excel, latest versions), and Microsoft Outlook. Demonstrated human relations and communication skills through past work experience. Demonstrated proficiency in written and oral communication skills and works well under stress.

Environmental Factors and Working Conditions :

The physical environment of this position is general office surrounded by approximately 5 other employees in a call center setting. Interaction with co-workers and customers is required on a daily basis. This position typically requires significant visual effort (e.g. interface with computer and 10-key) and involves assignments requiring significant levels of concentration. Typical hours of operation are 8 : 00 a.m. to 5 : 00 p.m., Monday through Friday. Overtime may be required outside the normal business hours and days. Regular and reliable attendance is required. Learn More