Jobs in Newton highlands, ma, us

We at Flywire are seeking a Payment Experience Associate I.

Payment Experience roles at Flywire are not your typical support roles. As the first point of contact at Flywire you will be equipped with broad knowledge of Flywires core business capabilities which alongside your positive attitude and the support of our amazing global team allows you to troubleshoot any aspect of our payers problems.

As part of this role you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fastpaced environment where growth and change are the norm. A Payment Experience Associate is a problemsolver who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. Youre highly skilled at uncovering customers needs then following through with enlightening solutions. Resilience curiosity cultural awareness and empathy are key traits as your daytoday will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will :

• Develop a thorough understanding of the companys products services and policies to provide accurate efficient and personalized solutions to Flywire users.
• Handle customers questions and concerns by phone chat email or any applicable contact channels with speed professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
• Carry out proactive payer outreach as needed to support the completion of a booking or the resolution of an issue.
• Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
• Conduct daily followup with previously unresolved requests.
• Collect feedback to better understand payment issues and payer trends be the voice of the payer within Flywire escalating insight to the senior members.
• Stay updated on new product features updates and company policies to provide accurate and current information to customers.
• Be inspired to take initiative in new projects that contribute to the greater success of the business.
• Be highly flexible and open to change in job responsibilities processes and procedures as the company grows and evolves.
• Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
• Have fun while working hard with a goaloriented team.

How to Apply :

All steps of the process must be carefully followed so that A) the hiring manager can review your application and B) YUPRO Placement can advocate for you and provide support.

Step 1 : Complete the application on the New Grad job board by submitting your resume and completing the details requested below.

Step 2 : Check your inbox for an email with the subject line Your YUPRO Placement Application : Next Steps navigate to the link provided and submit your application according to the email directions.

Remote Work : Employment Type :

Fulltime

Key Skills

Business Intelligence,Category Management,Drawing,Electrical Controls,Academics,Graphics Design

Vacancy : 1