Jobs in Indianapolis, IN

Job Title : Enrollment Specialist

Location : Indianapolis - Downtown

Job Type : Full-time

Classification : E-1

Salary Range : $32,000 - $45,000

Reports To : Assistant Director of Recruitment and Enrollment

Who We Are :

We are a diverse open-access college that fuels Indiana's economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are "higher education at the speed of life!"

Our Values :

• Empathy : We stand with our students, partners, and communities.
• Integrity : We treat all with dignity and respect.
• Accountability : We deliver on our commitments.
• Agility : We innovate, iterate, and transform.
• Connectivity : We connect with partners to strengthen communities and ensure student success for all.

About The Role :

The Enrollment Specialist will assist students as they navigate the enrollment process, focusing on guiding new applicants through their first semester course registration. This role involves supporting lead generation and applicant conversion, requiring proficiency in the Customer Relationship Management (CRM) system (SalesForce). The position is hybrid, with responsibilities spanning across admission, recruitment, financial aid, registration / records, and bursar functions. A key focus will be on problem-solving student transactional needs, managing student caseloads, and improving lead conversion rates.

Required Skills :

Key Responsibilities :

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Serve as a primary resource for applicants needing walk-in and virtual assistance regarding college admissions.

Manage and monitor a caseload of leads and opportunities to maximize applicant conversion.

Participate in and assist with campus events like enrollment events, recruitment fairs, and high school visits.

Assist students with assessment-related queries, review assessment waivers, and refer to relevant resources like the Tutoring Center and Academic Advising Center.

Answer inquiries related to tuition payments, accounts, fund disbursements, and Bursar holds.

Resolve routine student transactional needs without transferring students between departments, escalating complex issues to relevant experts.

Assist in marketing student events and outreach campaigns using platforms such as Signal Vine, email, and telephone counseling.

Education & Experience :

Associate's degree or certification with 3-4 years of relevant experience, or a Bachelor's degree with 1-3 years of experience.

Experience in higher education, student services, or related fields is preferred.

Ability to promote an inclusive environment that reflects the diverse backgrounds of students and employees.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited, equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.