Jobs in Chicago, IL
- Promoted
Client Care Specialist
The Salvation Army USA Central TerritoryChicago, IL, United States
Business Advisor
Cultivate AdvisorsChicago, IL, United States- Promoted
Summer Day Camp Counselor 2025
YMCA of Metropolitan ChicagoChicago, IL, US
Sign Language Interpreters (SLI) - School
Aequor Technologies, Inc.Cicero, IL, United States
Computer Field Technician
BC Tech ProBerwyn, IL, United States
Property Administrator
Stream RealtyChicago, Illinois, USA
Team Member - 4185 W. Irving Park Rd.
Potbelly CorporateChicago, IL, USClient Care Specialist
The Salvation Army USA Central TerritoryChicago, IL, United States- Full-time
THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
Mobile Crisis Response and Shelter Program Referral Center
POSITION DESCRIPTION
POSITION TITLE : Client Care Specialist
LOCATION / DEPT : 10 South Kedzie
REPORTS TO (TITLE) : Program Director
FLSA CATEGORY : Non-Exempt
STATUS TYPE : RFT
PAY GRADE : 205 ($18.11-21.74)
WHO WE ARE
At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.
EMERGENCY HOMELESS ASSESSMENT AND REFERRAL CENTER VISION
To support the full mission of The Salvation Army by providing compassionate, professional services to the clients with centralized shelter intake, transportation, and crisis response to effectively meet the needs of vulnerable Chicagoans who are at risk of or experiencing homelessness.
Working with Chicago's 311 City Services, the Mobile Crisis Response and Shelter Referral Center will be the first point of contact for Chicagoans seeking shelter as well as other crisis response services. Critically, the services covered in this program need to be provided 24-hours a day, 7-days a week, 365-days per year, and across the entire City of Chicago.
JOB SUMMARY
The Client Care Specialist will collect client information from Mobile outreach staff, entering client information into the Homeless Management Information System (HMIS), update existing entries, and organize hard copies of information appropriately and report as required to the centralized database. This position will also help in planning for future data needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as the Homeless Management Information System administrator.
- Maintain a detailed and organized system to ensure accuracy of data entry in the Homeless Management information System (HMIS).
- Run Monthly reports on data quality.
- Prepares, compiles, and sort documents for data entry. Verifies and logs receipt of data. Transcribes source data into the required electronic format. As needed will transfer information from paper formats into computer files using keyboards, data recorders, or optical scanners.
- Establishing data entry standards by continually updating filing systems to improve data quality.
- Addressing data inconsistencies by working with administrative staff to locate missing data.
- Attending to data queries and reporting any major data errors to management.
- Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.
2. Other duties as assigned.
REPORTING RELATIONSHIPS
This position reports to the Program Director.
In contacts related to this position's duties, this individual act as a representative of The Salvation Army and its mission.
PERFORMANCE MEASUREMENTS
This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.
An evaluation of how effectively staff responds to the services being provided will also be done.
A 30, 60, and 90-day performance review will be conducted.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES
COMPETENCIES
PHYSICAL DEMANDS / WORK ENVIRONMENT