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Ticket agent Jobs in Los Angeles, CA
Senior Ticket Office Lead
The California State UniversityNorthridge- Promoted
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PinkertonHollywood, CA, United StatesSenior Ticket Office Lead
The California State UniversityNorthridgeCSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more : .
Major Duties
Under general supervision of the Ticket / Sales Manager, the Senior Ticket Office Lead provides ticketing and customer services operations support on an “on-call” basis for events at the Younes and Soraya Center for the Performing Arts (YSNC), the Plaza del Sol Performance Hall (PDS), and the Experimental Theatre, overseeing all ticket office operations during select business hours. The incumbent acts as the sole Ticket Office supervisor at select YSNC events, assists the Ticket / Sales Manager in carrying out regular ticket office duties, builds and processes promo codes, and handles exchanges and theatre comps for select shows.
- Oversees scheduling, provides oversight to Ticket Office Staff, opens and closes the Ticket Office, prepares daily sales reports, and uses best practices in business operations and financial transactions.
- Completes exchanges and theatre comps for select shows, works with FOH to ensure the highest quality of customer services is provided to guests of the venue, and serves as main point of contact for renters.
- Provides Administrative Support to the Ticket / Sales Manager, such as overseeing shift assignment and scheduling, staff / artist / VIP tickets, guiding and directing the maintenance of Ticketmaster equipment, assisting in building and processing of promo codes, and etc.
- Performs other duties as assigned.
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Qualifications
Knowledge, Skills, & Abilities
Pay, Benefits, & Work Schedule
General Information
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity / expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.