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Technology sales Jobs in Round Rock, TX
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Information Technology Support Specialist
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Sales Associate
AaronsROUND ROCK, TX, United StatesInformation Technology Support Specialist
TCWGlobalAustin, Texas Metropolitan Area, United States- Full-time
IT Support Specialist
W2 Contract 1 year
Onsite, Austin, TX
32 / hr + Benefits
We’re looking for an IT Support Specialist to provide world-class service to our colleagues across all our locations. In this role, you’ll drive employee productivity by equipping and supporting our company's technology and IT Operations. As an integral member of the IT team, you’ll resolve issues, answer questions, provide laptop support, provision new computers, and assist with company-wide IT initiatives.
Successful candidates are eager to learn, share knowledge, self-manage and execute on our incident handling processes to keep our IT services running optimally for our users. Solid technical, analytical, and troubleshooting skills are required to thrive in our hyper-growth SaaS environment.
Responsibilities :
- Understands all aspects of end user support and technical / functional capabilities.
- Manages tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- Manages own queue of tickets according to SLAs and agreed procedures.
- Perform tasks related to the day-to-day operations of several large, implemented enterprise business systems, including operation, training, troubleshooting, diagnosing and supporting these systems (Google Workplace, Windows, Mac OS, Slack, etc.).
- Supports office AV events by providing and supporting technical solutions.
- Actively transfers knowledge throughout the organization, participates in knowledge sharing projects to develop best practices, conducts technology / application deep dive sessions, and mentors junior staff and new hires.
- Fully supports compliance requirements such as MDM enrollments, physical hardware handling procedures and ensuring work is documented by tickets.
- Continuously strives to improve our service offering for end users, assisting with improvement and education in a specialized focus area that shifts quarterly.
- Increase personal technical knowledge through development time, focusing on system features and identifying opportunities to add value to the business.
What we’re looking for :