Switchboard operator Jobs in Chicago, IL

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

This Computer Operator position maintains schedules and supports all IBM Power Systems / Operations, Windows environments, and Data Warehouse / Data Mart to ensure accuracy and completeness of all assigned operational tasks and procedures, supports both voice and data availability throughout the ABC footprint and provides operations support in the form of system monitoring, problem escalation, Tier 1 problem resolution, off-shift Service Desk support, execution of backups, basic system administration, execution of jobs and incident management that will meet system availability standards, service level / security commitments, and meet overall business requirements.

This person will,

Ensure the accuracy and completeness of all assigned operational procedures. This also includes monitoring of the production Backups, infrastructure, application performance, data / voice availability, ATM availability, security alerting, file transfer, batch scheduling, and storage (SAN) health. Look for opportunities to improve monitoring efficiencies. Assists with generating and maintaining customer profile information within the file transfers system.

Maintain an up to date daily job schedule and file transfer health for all IBM on Power Systems, Windows operations, UNIX, and Data warehouse / DataMart at Associated Bank Service Center.

Coordinate computer operational activities with departments / Tier II staff and resolve any issues that may occur.

Assess the specifics of a problem and find a resolution. Notify appropriate technical sources when assistance is needed. All high and critical priority cases are escalated to management through timely management alert pages.

Maintain all backup tape inventories.

Develop a close relationship with the ITS Technical Service Desk to manage incident and problem resolution including generating incident tickets when issues arise. Track all incident calls / tickets to ensure timely repair of the issue and follow up with customer on each and every incident to ensure issue is resolved to their satisfaction.

Continually monitor the WAN utilizing monitoring tools and to report exceptions. Escalate to tier II, conditions outside of normal parameters. Basic level problem analysis and data collection relative to the incident will be required.

Create and process CDs for Associated Bank customers, correspondent bank customers and customers of correspondent banks on demand in a timely manner.

Please note : This role operates on the below schedule :

Sunday & Saturday from 7 : 00 AM-7 : 30PM Required

Flexible about the remaining hours during the week

Requirements

Education

Associate's Degree in Computer Information Systems or Business or equivalent combination of education and experience Required

Experience

Less than 2 years Information Technology and operating IBM on Power Systems computer systems Required

3-5 years Information Technology and successful training in IBM on Power Systems and in a data center Preferred

Licenses and Certifications

Other IBM Certification (Technical Diploma or Associate's Degree, or IBM Certification, or equivalent experience in information systems.) within 1 year Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

Retirement savings including both 401(k) and Pension plans.

Paid time off to volunteer in your community.

Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

Competitive salaries with professional development and advancement opportunities.

Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on Facebook , LinkedIn and X .

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [email protected] if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer . Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish .

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

19.18 - $32.88