Support specialist Jobs in McKinney, TX

Job Description

Job Description

Duties and Responsibilities :

• Utilizes proprietary stains to develop optimized H&E protocols on customer submitted.
• Optimization, protocol development, and troubleshooting manual, semi-automated, and automated IHC stains.
• Provides technical support including troubleshooting H&E, special stains, IHC, and preanalytical processes to customers and internal and external StatLab staff.
• Provides technical support including product suggestions and assistance to customers and internal and external StatLab staff.
• Efficiently and accurately cuts and stains control slides.
• Reviews control slides for QC acceptance.
• Provides assistance with QC procedures including functionality testing.
• Participates in and presents continuing education to StatLab customers and staff.
• Supports research to develop new prototype products with instruction from manager.
• Assists with some offsite H&E or IHC troubleshooting and optimizations.
• Develops positive relationships with StatLab customers and staff.
• Provides suggestions for process or product improvements, new products, continuous improvement, and refinements to manufacturing processes.
• Responds to customers / staff concerns / questions in a timely manner.
• Demonstrates independent thinking and initiative on a consistent and regular basis.
• Exercises discretion and independent judgment on significant matters.
• Performs in a manner consistent with company Core Values.
• Attends all scheduled meetings, missing no more than 10% annually.
• Manages any stress on the job, including but not limited to meeting deadlines.
• Provides excellent customer service.
• Follows all OSHA and other safety guidelines.
• Actively demonstrates teamwork at all times.
• Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred during the prior 12-month period.
• Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.
• The duties described above are not exhaustive. Additional duties may be permanently assigned or required from time to time due to the need to respond to customer needs and remain competitive in the marketplace.

Minimum Knowledge, Skills, and Abilities Required

Work environment characteristics described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a Salaried / Exempt Position : Pay Range $66,000-$80,000 plus 5% annual bonus potential.

This is an in office- onsite position.