Support engineer Jobs in Rancho Cucamonga, CA

Last updated: 21 hours ago

Promoted

Technical Support Engineer

BENQ AMERICA CORPChino, CA, US

Full-time

Promoted

Technical Support Engineer

BenQChino, CA, United States

Full-time

Promoted

Technical Support Engineer - UX

ServiceNowSanta Clara County, California, USA

$87,700.00–$136,000.00 yearly

Full-time

What you get to do in this role : .In this role the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer...Show moreLast updated: 1 day ago

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Support Technician

Dave & BusterOntario, CA, United States

Full-time

Dave & Busters - JobID : R-1000216 [Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll : Be responsible for the repair and maintenance of the building including games, simulators...Show moreLast updated: 4 days ago

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Store Support

Home depotRancho Cucamonga, CA, United States

Full-time

Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...Show moreLast updated: 30+ days ago

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Explore support near

Wyndy LLCPomona, CA, United States

Full-time

Support Specialist : Provide assistance and guidance to individuals in need of support.Offer expertise and knowledge in various domains to address concerns and enhance well-being.Collaborate with di...Show moreLast updated: 9 days ago

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Direct Support Professional

BrightSpring Health ServicesPomona, CA, United States

$16.71 hourly

Full-time

US-CA-CLAREMONT | US-CA-POMONA.ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living.As a DSP, you play...Show moreLast updated: 3 days ago

Enterprise Support Engineer

EvertzRemote, CA

Remote

Please submit your documents in English when applying for this position.Evertz is looking for highly technical and self-motivated individuals for a challenging enterprise-class software / hardware su...Show moreLast updated: 25 days ago

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Applications Support Specialist

NTT DATAPomona, CA, United States

$27.00–$29.00 hourly

Full-time

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now....Show moreLast updated: 4 days ago

Senior NX Support-Systems Engineer

MoogRemotes, California, US

$80,000.00–$145,000.00 yearly

Remote

Our team is looking for a Senior NX Support-Systems Engineer.Reporting to the IT Section Head, our preferred candidate will be local to our Western New York location and have a hybrid work schedule...Show moreLast updated: 30+ days ago

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New!

Global Support Engineer

VirtualVocationsOntario, California, United States

Full-time

A company is looking for a Global Support Engineer to provide expert technical guidance and support for complex issues impacting customers and service teams. Key ResponsibilitiesAssist with problem ...Show moreLast updated: 21 hours ago

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Production Support Engineer

ExperianCalifornia, California, USA

Full-time

You will provide technical customer service during and after implementation.You will be an important contributor to onboarding new customers and work with customers to resolve issues of system perf...Show moreLast updated: 6 days ago

Decision Support Analyst (Data Engineer)

Highmark HealthCA, Working at Home, California

$90,300.00 yearly

Full-time

This job works closely with customers and design teams in prioritizing data and information requirements.The incumbent provides analysis in the development and support of projects and data analysis...Show moreLast updated: 30+ days ago

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Client Support Specialist

MALLARDPomona, CA, United States

Full-time

We are seeking a Client Support Specialist to join our team and assist individuals accessing essential services through a government-funded program. This is an exciting opportunity to make a real di...Show moreLast updated: 2 days ago

Support Engineer - ERP CA

Frontline EducationCA, USA

Full-time

This position is based in the Pacific Time Zone.The Support Engineer will be part of the Client Support Organization and report into a Client Support Manager. As a trusted advisor to Frontline Educa...Show moreLast updated: 30+ days ago

Apriso Support Engineer

Chipton-RossRemote, CA

Remote

Full-time

Industry MAN Region Remote Work City Remote State US Rate Up to $116.DOE Duration 12 months Description Chipton-Ross is seeking an Apriso Support Engineer for a remote contract opportunity.Applicat...Show moreLast updated: 30+ days ago

Customer Support Engineer

Oxford InstrumentsCA, US

$100,000.00–$115,000.00 yearly

Oxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch / deposition / Ion Beam tools including, vacuum systems, RF systems, HV power ...Show moreLast updated: 30+ days ago

Customer Support Engineer

Merit ServicesCA

Are you excited to start an enriching career in Kamloops, Canada.Come aboard as a Customer Support Engineer.This position presents an exciting chance to be a committed troubleshooter and offer exce...Show moreLast updated: 30+ days ago

Technical Support Engineer

BENQ AMERICA CORPChino, CA, US

28 days ago

Job type

Full-time

Job description

Job Description

Join the BenQ Team!

Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life."

This key outreach role will serve as Technical Support Engineer for post-sales support of BenQ's B&ES (Business & Education Solutions) and ECS (Education & Corporation Solutions) Product Lines. This position aims to increase customer retention, loyalty, and satisfaction by providing adequate and efficient support. This role is ideal for candidates who enjoy customer interface and providing expert knowledge and solutions. The ideal candidate is success-driven, fast-paced, work well in a diverse team, and enjoys a dynamic and changing environment.

Duties & Responsibilities :

Tech Support in Call Center on DLP Pro-AV & Education Projectors, Professional Monitors, and PDP (Public Display Panels) / IFP (Interactive Flat Panels) / Digital Signage
Level 1 and Level 2 support for customers
Level 3 support and solution coordination with BenQ headquarters
Troubleshoot / Test products to verify the operation and accuracy of specs, firmware, and software
Generate Return Merchandise Authorizations as appropriate to in-house or 3rd party provider
Coordinate with 3rd party on-site providers for on-site service
Deploy new products in the office to gain hands-on experience and offer training on product operation and feature details for other teams
Communicate product issues / solutions to product departments in Texas, California, or Taiwan as appropriate
Develop Tech FAQs, Case Solutions, and blog posts pro-actively based on product experience and answer recurring questions, reducing inbound caseload
Key role : primarily responsible for driving and maintaining Net Promoter Score (NPS) and other Performance Metrix
Provide weekly / monthly reporting on top issues & solutions
Business travel required for on-site service or meetings

Required Experience, Knowledge, Skills, and Abilities :

Technical background and ability to learn new technologies quickly

Able to communicate & present technical topics / details with clarity to customers, peers, and management

Skills in all or most of the following areas : projection, computing, audio / video systems, networking, PC, MAC, Chromebook, software, firmware, system interconnect, electrical wiring, MS Office, and Mobile devices

Organized and able to process multiple demands on time in an orderly fashion

Process-oriented

Able to develop plans and processes relevant to role and team operations and then execute

Able to calmly guide upset customers to win-win resolutions when faced with technical problems

Excellent telephone communication skills

Education :

A technical or engineering degree is preferred. Multi-year experience counts

Previous experience in Tech Sales, A / V tech, Computer Tech, etc., would be useful

Compensation : Based on experience

Position Type :

Temp to Hire

Full Time (8 : 30 AM- 5 : 30 PM, Monday- Friday)

Office Based