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Customer Success Manager
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EltropyMemphis, TN, United States- Full-time
We're seeking a proactive and results-driven Customer Success Manager (CSM) in the Southeast to manage a portfolio of Enterprise customers.
In this role, you will help Community Financial Institutions (credit unions and community banks) create a best-in-class experience for their members through our industry leading AI communications platform. In addition to SaaS expertise, the ideal candidate embodies personal attributes - teamwork, empathy, technical curiosity, a quality mindset - necessary in building customer trust.
In this role, you'll act as the primary point of contact, ensuring that our customers derive maximum value from our products and services while driving retention, growth, and overall satisfaction.
Role & Responsibilities :
Customer Relationship Management :
- Serve as the primary contact for a portfolio of customers, fostering trust and building strong, long-term relationships.
- Conduct regular customer management activities including Strategic Business Reviews (SBRs) to ensure customers are achieving their desired outcomes.
Referenceable customers
Customer Success Strategy :
Revenue Growth :
Onboarding and Adoption :
Advocacy and Feedback :
Metrics and Reporting :
What You Offer :
About Eltropy (www.eltropy.com)
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.
Eltropy Values :
Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.