Talent.com

Success academy Jobs in Memphis, TN

Last updated: 1 day ago
  • Promoted
Customer Success Manager

Customer Success Manager

EltropyMemphis, TN, United States
Full-time
We're seeking a proactive and results-driven Customer Success Manager (CSM) in the Southeast to manage a portfolio of Enterprise customers. In this role, you will help Community Financial Institutio...Show moreLast updated: 3 days ago
Education Specialist-Academic Success

Education Specialist-Academic Success

University of TennesseeMemphis, Tennessee, US
Education Specialist-Academic Success-240000022Y.JOB SUMMARY / ESSENTIAL JOB FUNCTIONS : .The Education Specialist provides direct academic support services to students including the coordination, impl...Show moreLast updated: 30+ days ago
Client Success Agent

Client Success Agent

National Debt ReliefTN, US
$20.00 hourly
Job Locations US-TN ID 2024-4599 Category Client Success Position Type Regular Full-Time.The Client Success Agent is focused on providing exceptional voice support for ourclientswho are enrolled in...Show moreLast updated: 30+ days ago
Comer Success Executive

Comer Success Executive

AlightTennessee, United States
$88,500.00 yearly
The Client Success Executive will be accountable for the overall management of their book of business.They are responsible for strategic direction of assigned clients, client satisfaction, retentio...Show moreLast updated: 30+ days ago
Customer Success Manager II

Customer Success Manager II

DenaliTN, US
$75,000.00–$100,000.00 yearly
The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable. The Customer Success Manager II (CSM I...Show moreLast updated: 30+ days ago
  • Promoted
KFC Store General Manager - Drive Business Success

KFC Store General Manager - Drive Business Success

JRNDuck River, TN, United States
Full-time
But we do more than fill people up.Our meals matter, and when we serve them with southern hospitality, we make our customer’s day. So our jobs are more than a paycheck – they’re about being independ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager, Southeast

Customer Success Manager, Southeast

SUSEMemphis, TN, United States
Full-time
Our code, our culture, our opportunities.Leading open innovation without limits.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Ent...Show moreLast updated: 1 day ago
Client Success Specialist

Client Success Specialist

WhirksMemphis, TN, USA
$20.00–$25.00 hourly
Full-time
Quick Apply
Memphis, TN is looking to hire a full-time.SaaS-based Human Capital Management along with highly personalized support.Our clients utilize our powerful cloud-based HCM Platform to manage the entire ...Show moreLast updated: 5 days ago
Front Desk Staff -Gould's Academy

Front Desk Staff -Gould's Academy

Gould's SalonsMemphis, TN, USA
$13.00–$15.00 hourly
Quick Apply
As a Front Desk team member at Gould's Academy, you'll work with some seriously creative people, and their clients think so too. Just like their service provider, you'll connect with each client, st...Show moreLast updated: 30+ days ago
  • Promoted
1805 Class A CDL Academy

1805 Class A CDL Academy

DriveLine SolutionsMemphis, TN, United States
$50.00 hourly
Full-time
Tuition coverage options available.Full training program and job opportunity upon successful completion.Not Paid During School | Pay Starts after the driver starts training.Pays $650 Per Week Flat ...Show moreLast updated: 7 days ago
  • Promoted
SCRUBBING UP FOR SUCCESS VIRTUAL WEBINAR / RN APPLICATION

SCRUBBING UP FOR SUCCESS VIRTUAL WEBINAR / RN APPLICATION

Ardent Health ServicesTN, United States
Full-time
Date : Monday, September 30, 2024.Please apply to this position for interest in our current and future RN positions.A recruiter will reach out to you to learn more about what you are looking for in ...Show moreLast updated: 2 days ago
Remote Client Success WFH Manager Opportunity

Remote Client Success WFH Manager Opportunity

AO SOUTH - Lisa CassidyMemphis, TN, US
Remote
Full-time
Quick Apply
Remote!! Please Note : We are currently only hiring U.United States with a social security # (US Only).We are not hiring in New York and Massachusetts. AO Globe Life has been proudly serving working-...Show moreLast updated: 30+ days ago
Faculty - Technologies (Cisco Academy)

Faculty - Technologies (Cisco Academy)

Southwest Tennessee Community CollegeMemphis
Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college.Southwest has 7 campuses / centers from which it offers over 100 programs and over 20 technical ce...Show moreLast updated: 30+ days ago
  • Promoted
Classroom Teacher K-12 - Summer Learning Academy

Classroom Teacher K-12 - Summer Learning Academy

Memphis Shelby County SchoolsMemphis, TN, United States
Full-time
This position is responsible for professional instructions during summer school designed to provide academic, social, physical, and skills development for students in specific grades / subject areas ...Show moreLast updated: 3 days ago
(Remote) Customer Success Manager

(Remote) Customer Success Manager

Systems & Software, Inc.Tennessee,Remote
$75,000.00–$95,000.00 yearly
Remote
Full-time
Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication! We're on the hunt for a dynamic, team-spirited individual who is not just commi...Show moreLast updated: 30+ days ago
Customer Success Representative (Tennessee)

Customer Success Representative (Tennessee)

McGraw HillTennessee,US
When was the last time you experienced the impact of your work? Our Customer Success team thrives on building meaningful relationships with educators and learners. With that comes the unique opportu...Show moreLast updated: 30+ days ago
KLLM Driving Academy Student

KLLM Driving Academy Student

KLLMTN, US
$812.00 weekly
Full-time
KLLM Driving Academy Accepts Entry-Level Students & Refresher Course Students From the Entire State of Tennessee.Tennessee Residents Attend Our Burns Harbor, IN. Tennessee Residents Must First Obtai...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

EltropyMemphis, TN, United States
3 days ago
Job type
  • Full-time
Job description

We're seeking a proactive and results-driven Customer Success Manager (CSM) in the Southeast to manage a portfolio of Enterprise customers.

In this role, you will help Community Financial Institutions (credit unions and community banks) create a best-in-class experience for their members through our industry leading AI communications platform. In addition to SaaS expertise, the ideal candidate embodies personal attributes - teamwork, empathy, technical curiosity, a quality mindset - necessary in building customer trust.

In this role, you'll act as the primary point of contact, ensuring that our customers derive maximum value from our products and services while driving retention, growth, and overall satisfaction.

Role & Responsibilities :

Customer Relationship Management :

  • Serve as the primary contact for a portfolio of customers, fostering trust and building strong, long-term relationships.
  • Conduct regular customer management activities including Strategic Business Reviews (SBRs) to ensure customers are achieving their desired outcomes.

Referenceable customers

  • Cultivate customers who will serve as positive references of Eltropy to prospects
  • Advocate and drive customers' product, technology, and service needs internally within Eltropy.
  • Customer Success Strategy :

  • Develop and execute tailored success plans to support customers in achieving their goals.
  • Proactively identify and mitigate risks of churn through data analysis, usage tracking, and early intervention strategies.
  • Revenue Growth :

  • Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.
  • Collaborate with the Sales team to close expansion opportunities and ensure seamless handoffs.
  • Onboarding and Adoption :

  • Program-manage the onboarding process, ensuring a smooth and successful implementation.
  • Drive product adoption by providing training, resources, and best practices.
  • Advocacy and Feedback :

  • Advocate for customers internally by communicating their needs and challenges to cross-functional teams.
  • Collect and relay customer feedback to influence product development and improve the customer experience.
  • Metrics and Reporting :

  • Track and report on customer health, retention rates, and other key metrics.
  • Maintain accurate records of customer interactions and updates in [CRM / CS platform].
  • What You Offer :

  • You have deep (preferably 5+ years) of customer facing experience (account management, customer success), ideally in SaaS and FinTech. You're deeply curious, willing to explore and learn all aspects of our customers' businesses, and Eltropy's and our partners' products. You bring a high EQ and a cool, calm confidence to help customers identify and overcome business challenges
  • Customer-Centric Mindset : A passion for helping customers succeed and the ability to understand their needs and challenges.
  • Problem-Solving : Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
  • Technical Aptitude : Comfortable working with technology and able to quickly learn new software and tools. You are data driven and unafraid to tackle big problems
  • Team Collaboration : Ability to work collaboratively across teams, including sales, product, and support. You're fundamentally a team player, always willing to roll up your sleeves, jump in and help
  • Adaptability : Thrive in a fast-paced, start-up environment where priorities can change rapidly.
  • You are willing to travel monthly (or as needed) to conduct in-person meetings with customers, and with the rest of the Eltropy team.
  • About Eltropy (www.eltropy.com)

    Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

    Eltropy Values :

  • Customers are our North Star
  • No Fear - Tell the truth
  • Team of Owners
  • Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.