Success academy Jobs in Lakewood, CO

Job Title : Customer Success Manager

Location : Denver, CO or U.S. (Remote)

About FusionAuth

FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer.  Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support.  With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.

Job Summary

At Fusion Auth, our charter within Customer Success is to create customers for life. As a Customer Success Manager, you will manage a portfolio of customers, ensuring they adopt, use, and ultimately maximize the value of their investment in Fusion Auth. We’re looking for someone who is passionate about understanding our customers – account by account and across their portfolio, helping us shape best practices and influence overall customer outcomes with FusionAuth.

You will manage a large portfolio of accounts so you will rely on data, curiosity, and your ability to apply insights to engagement strategies. Your primary focus is to ensure customers get up and running effectively with their investment, receive the ongoing enablement and engagement they need to be successful, participate in advocacy through referrals and case studies, and find paths to expand their adoption of FusionAuth across their solutions. Along the way, you will manage their commercial relationship, including facilitating renewals and identifying growth opportunities.

A strong technical aptitude in addition to your experience with revenue management will be key ingredients for success in this role. You will be accountable for revenue : you will align and approach your work through the lens of our net retention objectives and measure success through the overall retention, growth, and customer advocacy participation of your portfolio.

Responsibilities

• Manage a large portfolio of accounts across their full-lifecycle with FusionAuth.
• Drive customer health and adoption by proactively monitoring adoption metrics, addressing risks, collaborating cross-functionally to share insights and strategies, and providing personalized experiences to ensure customers realize the full value of FusionAuth’s solution.
• Manage renewals by owning the process from start to closure, ensuring timely processing with an eye toward future customer needs.
• Facilitate our customers’ growth with us by understanding customer use cases and goals, exploring growth options, and engaging sales and marketing  to execute expansion strategies.
• Maximize customer impact by capturing case studies, referrals, and best practices to share experiences and improve the experience for all of our customers
• Ensure accurate revenue forecasting and reporting by providing updated forecasts for renewals and expansions and adhering to operational processes for reporting and CRM hygiene.

How You’ll Get There :

Qualifications

Compensation

Benefits

Benefits for full-time team members include :

If you are passionate about technology that solves real-world customer problems, and want to join a company that is moving the industry forward, FusionAuth is a perfect fit for you!

Note : Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

FusionAuth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Recruiters : Please note, FusionAuth does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of FusionAuth.