Site engineer Jobs in Winston-Salem, NC
On Site Support
Marvel InfotechNC, United States
Clinical Engineering Site Manager Trainee (Relocation Required)
TriMedxWinston, Salem, NC- Promoted
Process Engineer
Walker LovellWinston Salem, NC, US- Promoted
Scada Engineer
Insight GlobalWinston-Salem, NC, United States- Promoted
Automation Engineer
Zachary PiperFort Liberty, NC- Promoted
Fire Engineer
Forsyth County, NCWinston-Salem, NC, United States
Site Supervisor
BrightSpring Health ServicesSMITH, NC, US
Technical Site Operations Manager
LXK Lexmark International Inc.North Carolina
Center for Security Forces (CENSECFOR) Armorer / Site Lead (OBMLS Specialist III / Site Lead)
DMS InternationalCamp Lejeune, North Carolina, United States- Promoted
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Quality Control Site Manager
DNI (Delaware Nation Industries)Fayetteville, North Carolina Metropolitan Area, United States
Site Bus Driver @ Pactolus School
Pitt County SchoolsPitt County, NC, US
Site / Civil Design Department Manager
Synerfac Technical StaffingWinston Salem, NC, US- Promoted
Geotechnical Engineer
StimmelWinston-Salem, NC, US- Promoted
Project Engineer II
DivIHN Integration IncDurham County, North Carolina, USA
Security Site Supervisor - Unarmed
Allied UniversalSalem, Winston, NC, US
Tech Ops-Site Reliability Engineer - 30264
Splunk IncNorth Carolina, United States
Site Buyer
certainteedEstados Unidos , North Carolina- Promoted
Audiovisual Engineer
Strategic Connections, Inc.Winston-Salem, NC, United States
Senior On-Site Service Specialist (Winston-Salem, NC)
Paladin ConsultingWinston, NC
On-Site Manager
CapstoneFort Liberty, NCOn Site Support
Marvel InfotechNC, United States- Full-time
- Quick Apply
Role Title : On Site Support
Location : North Carolina ( any where in North Carolina) onsite
Required Skills On-Site Support will be the first point of contact for NC Child Welfare Information System (CWIS) users who have questions or experience issues with PATH NC, after they have exhausted self-help methods.
Roaming on-site support will be offered on-site for up-to-2 weeks, following each rollout.
On-Site Support tracks and manages county questions and issues.
Questions and issues that can be addressed by On-Site Support are answered and communicated to the user directly.
Questions and issues that cannot be answered by On-Site Support independently are escalated to the Child Welfare Help Desk. On-Site Support provides guidance to Help Desk POCs on how to submit a Help Desk ticket via phone or the ServiceNow portal. During down-time, On Site Support staff will be required to support other training activities, such as end-user training, training development (materials, quick reference guides, etc, and other ongoing support).
Skills required :
Understanding of Child Welfare Processes : Familiarity with child welfare practices, policies, and procedures.
Troubleshooting : Diagnosing and resolving CWIS issues.
Communication : Effectively communicating with social workers, IT staff, and management.
Training and Support : Training end-users, training development, and providing ongoing support.
Empathy and Patience : Demonstrating understanding and patience with users.
Documentation : Keeping detailed records of issues, resolutions, and feedback.
Preferred Skills
Understanding of North Carolina Child Welfare Processes : Familiarity with child welfare practices, policies, and procedures.
Adaptability : Adapting to different environments and counties throughout the State of North Carolina
Responsibilities
Provide roaming on-site support to counties post-implementation
Support the tracking of county questions and potential system issues post-implementation
Evaluate county feedback and identify lessons learned for subsequent PATH NC rollouts
Training end-users and training development