Service consultant Jobs in Charlotte, NC

Description

This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies.

The Service Delivery Consultant Tech Release will be responsible for overseeing the end-to-end release process of software products within the Internal Networks Software and Automation team. Ensuring that releases are delivered on time, within scope, and with the highest quality. This role involves coordinating with various teams, managing release schedules, and ensuring that release processes are followed and continuously improved.

Responsibilities

• Release PlanningDevelop and manage release schedules, including planning and coordination of release activities.Define release processes and ensure adherence to these processes across all teams.Collaborate with project managers and stakeholders to align release plans with project timelines and business objectives.
• Coordination and Communication : Coordinate release activities across multiple teams including Solutions design (SDE) and Network deployment (NDE) as well as local developers writing code.Communicate release plans, schedules, and status to stakeholders.Facilitate release planning meetings, status meetings, and retrospectives.Act as the primary point of contact for all release-related activities and updates.Provide regular status reports and updates to stakeholders, including senior management.Facilitate release readiness reviews, go / no-go decisions, and release retrospectives.
• Release Quality : Ensure that all release-related activities are performed according to established processes and standards.Work with development team to ensure thorough testing and validation of releases.Monitor release progress and address any issues or risks that may arise.
• Deployment and Post-Release : Ensure that deployment activities are completed successfully, and that site specific documentation is up to date with current release details.Address any deployment issues and schedule follow up meeting to coordinate any remediation activities required.Maintain release-related documentation, including release notes, deployment guides, and rollback plans.
• Process Improvement : Continuously evaluate and improve release management processes to enhance efficiency and effectiveness.Consider, discuss and where relevant implement best practices and tools for release management and automation.Conduct post-release reviews and capture lessons learned to drive future improvements.
• Compliance and Governance : Ensure that release processes comply with organizational policies and regulatory requirements.Maintain and enforce release governance and standards across all releases.
• Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives / projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts
• Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
• Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio
• Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones
• Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
• Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships
• Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Required Qualifications :

Desired Qualifications

Shift :

1st shift (United States of America)

Hours Per Week :