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Senior manager customer success Jobs in Surprise, AZ

Last updated: 19 hours ago
  • Promoted
  • New!
Customer Service Manager (Solar)

Customer Service Manager (Solar)

Our World EnergyPeoria, AZ, United States
Full-time
Choose from competitive medical, dental, and vision options tailored to your needs.Enjoy the stability of consistent, weekly pay. Company equipment and vehicle provided for specific roles.Generous P...Show moreLast updated: 22 hours ago
PT Customer Experience Manager

PT Customer Experience Manager

MichaelsSurprise, 13716 W Bell Rd
Store - PHX-SURPRISE, AZQue ferez-vous?.Offrir une expérience de magasinage centrée sur la clientèle en gérant et en.Diriger les processus omnicanaux. Maintenir les normes de rangement du magasin.Of...Show moreLast updated: 30+ days ago
Senior Project Manager

Senior Project Manager

Novum GlobalArizona, Arizona, .US
Novum Global is a global specialist in the legal sector, connecting legal tech businesses, law firms, and candidates with opportunities for growth. Trusted by 130+ businesses, law firms, and thousan...Show moreLast updated: 30+ days ago
Senior Manager Databases

Senior Manager Databases

ExperianArizona, Arizona, United States
Remote
The Senior Manager of Databases, reporting to the Director of IT, will work on the Platform Engineering Team in FSD.You will manage available and highly secure databases. This is a critical role in ...Show moreLast updated: 5 days ago
  • Promoted
Customer Success Associate, Remote, Phoenix

Customer Success Associate, Remote, Phoenix

Gray Decision IntelligencePeoria, AZ, US
Remote
Full-time
If you are interested, please send an email with your resume to .A Customer Success Associate is the champion of customer satisfaction, ensuring clients achieve their goals and maximize the value o...Show moreLast updated: 2 days ago
Senior Financial Functional Consultant - Advisory Workday Success Plans

Senior Financial Functional Consultant - Advisory Workday Success Plans

Canada Workday ULCAZ, USA
Remote
Full-time
We are seeking people who love to help customers overcome Financial technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to u...Show moreLast updated: 30+ days ago
  • Promoted
Senior Sales Manager

Senior Sales Manager

ABM IndustriesWaddell, AZ, USA
Full-time
ABM Technical Solutions Senior Sales Manager – Desert Mountain.We are searching for an experienced Sales Leader to lead our Technical Solutions sales team in the Desert Mountain Region with respons...Show moreLast updated: 5 days ago
Customer Service Manager

Customer Service Manager

Goodwill of Central and Northern ArizonaEl Mirage Store (Dysart & Thunderbird)
Full-time
W Thunderbird Rd El Mirage Arizona, 85335, +1 (602) 2163905.Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and N...Show moreLast updated: 30+ days ago
  • New!
Manager Customer Business

Manager Customer Business

Lamb WestonRemote Arizona
Remote
Full-time
Deliver sales goals using appropriate resources available, balancing volume and profit goals and managing a dynamic environment to achieve results. Develop and deliver ambitious, articulate, consult...Show moreLast updated: 19 hours ago
Senior Account Manager

Senior Account Manager

Brown & Brown InsuranceArizona
Remote
Full-time
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. It's in the way we interact with one another and with our ...Show moreLast updated: 30+ days ago
Customer Success Manager - Arizona

Customer Success Manager - Arizona

TruleoArizona, United States
TRULEO is an AI-powered Police Officer Assistant designed to enhance officer morale, recruitment, and retention through positive reinforcement and automated support. By streamlining tasks like voice...Show moreLast updated: 30+ days ago
Client Success Agent

Client Success Agent

National Debt ReliefAZ, US
$20.00 hourly
Job Locations US-AZ ID 2024-4596 Category Client Success Position Type Regular Full-Time.The Client Success Agent is focused on providing exceptional voice support for ourclientswho are enrolled in...Show moreLast updated: 30+ days ago
Senior Product Manager

Senior Product Manager

Tekaccel IncAZ, United States
Full-time
Quick Apply
Job Title : Senior Product Manager Location : Phoenix, AZ Job Description : We are looking for an experienced...Show moreLast updated: 1 day ago
Senior Procurement Manager

Senior Procurement Manager

IAAAZ null, US
Full-time
Senior IT Procurement Manager to join our team.This position can be located anywhere in the United States or Canada.Occasional travel to a local facility is required. The Senior Procurement Manager ...Show moreLast updated: 30+ days ago
Customer Success Manager – State, Local and Law Enforcement (SLED)

Customer Success Manager – State, Local and Law Enforcement (SLED)

i2 Group Inc.Arizona, United States
Remote
Full-time
Customer Success Manager (State, Local, Law Enforcement).Group, a Harris Computer company, are seeking a Customer Success Manager – SLED, on a full-time, permanent, remote working basis, who can be...Show moreLast updated: 30+ days ago
Comer Success Executive

Comer Success Executive

AlightArizona, United States
$88,500.00 yearly
The Client Success Executive will be accountable for the overall management of their book of business.They are responsible for strategic direction of assigned clients, client satisfaction, retentio...Show moreLast updated: 30+ days ago
Customer Development Manager-West

Customer Development Manager-West

Tyson FoodsOff, Site Employees Arizona
Full-time
Job Title : Customer & Business Development Manager.This position is responsible for overall customer and business development for the prepared portfolio, managing our Acosta SoCal broker partner, a...Show moreLast updated: 30+ days ago
Senior Manager, Tax

Senior Manager, Tax

BlackbaudRemote, Arizona, US
Remote
Full-time
The Senior Tax Manager position offers exposure to international, federal, and state and local taxes.The Senior Tax Manager will participate in the accuracy and timeliness of the tax compliance fun...Show moreLast updated: 30+ days ago
Senior Sales Manager

Senior Sales Manager

Bluegreen VacationsPeoria, AZ
The Senior Sales Manager is responsible for assisting in the direction and coordination of all sales activities for the Sales Office. Sales Manager will manage sales line to maximize operating budge...Show moreLast updated: 30+ days ago
Senior HCM Reporting & Analytics Consultant - Workday Success Plans

Senior HCM Reporting & Analytics Consultant - Workday Success Plans

Workday, Inc.AZ, USA
Remote
Full-time
Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articul...Show moreLast updated: 30+ days ago
Customer Service Manager (Solar)

Customer Service Manager (Solar)

Our World EnergyPeoria, AZ, United States
22 hours ago
Job type
  • Full-time
Job description

Position : Customer Service Manager

Office Location : Peoria, AZ

Department : Internal Ops

Why Join Our World Energy?

  • Comprehensive Benefits : Choose from competitive medical, dental, and vision options tailored to your needs.
  • Weekly Pay : Enjoy the stability of consistent, weekly pay.
  • Tools for Success : Company equipment and vehicle provided for specific roles.
  • Work-Life Balance : Generous Paid Time Off (PTO) and six observed holidays to recharge.
  • Culture of Growth : Be part of a high-energy, fun, and friendly culture with endless opportunities for career advancement in a rapidly growing company.
  • Referral Rewards : Benefit from our Employee Referral Program and grow our talented team.
  • Competitive Compensation : Earn a competitive salary that reflects your skills and experience.

About This Role :

As a Customer Service Manager, you are responsible for inspiring and coaching your team to provide a world-class experience for our residential solar customers. It is your job to lead the team and seek solutions and results that create a high performing work environment. By analyzing situations quickly and acting decisively, you can create success for the business and build relationships through unparalleled customer advocacy. You will be responsible for building and inspiring a high performing team of talented individuals who deliver exceptional experiences for OWE customers.

Job Responsibilities :

  • Lead the team and seek solutions and results that create a high performing work environment
  • Work with our CRM systems (Tape / Podio) to update the status of projects timely, and ensure all reporting and analytics is accurate
  • By analyzing situations quickly and acting decisively, you can create success for the business and build relationships through unparalleled customer advocacy
  • Monitor and manage customer project performance
  • Collaborate with internal departments to ensure they fulfill all customer requests
  • Ensure customer satisfaction and retention by understanding what customers want and how to meet their needs
  • Make decisions about how to handle customer concerns or requests and resolve customer complaints
  • Track customer feedback and prevent additional issues by recommending process and product improvements
  • Drive customer retention, reduce churn, and increase customer satisfaction
  • Review and respond to social media complaints and reviews
  • Other duties as assigned
  • Preferred Qualifications :

  • 1-3 years Customer Service Management or client-focused solutions experience within the solar industry
  • Demonstrates proficiency in Microsoft Office Excel, Word, Microsoft Teams
  • Time management, positive attitude, and the willingness to learn
  • Proven ability to drive amazing customer experience and results through team development
  • Serve as the liaison and customer advocate with a focus on improving the customer experience
  • Passion for customer service and ownership of the customer experience
  • Ability to champion and facilitate collaboration by cultivating relationships, mentoring, and effectively communicating with teammates and cross-functional partners
  • Strong leadership skills set clear priorities and performance goals for the team and eliminates barriers to the team's success
  • Proven ability to identify, prioritize, and resolve both customer and advocate issues quickly and effectively in a positive and practical manner
  • Strong and effective capacity planning skills to maximize the productivity of resources; people, technology, etc.
  • Thrives on a team where expertise is shared, and feedback is welcomed
  • Cross-industry experience is welcome
  • Prolonged periods sitting at a desk and working on a computer
  • Bilingual is a plus!
  • Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.