Senior manager customer success Jobs in Chula Vista, CA

Senior Director of Customer Success Job Description

About TOOTRiS :

T OOTRiS is a rapidly growing, software-driven childcare benefits provider. We empower enterprise organizations across diverse industries—including manufacturing, healthcare, technology, government and finance—to offer turn-key childcare solutions to their employees. TOOTRiS streamlines the management of these benefits through our innovative technology, assisting parents in using their employer-sponsored benefits with child care providers nationwide.

We're transforming the world of childcare by making it more convenient, affordable, and accessible for working parents. Our platform helps companies increase employee retention and productivity while providing valuable benefits that support working families. As digital solutions increasingly shape our lives, TOOTRiS enables real-time connections and transactions between parents and child care providers. Our platform empowers working parents – especially women – to find high-quality child care effortlessly, while helping providers enhance their offerings and fully capitalize on their programs.

About the Customer Success Team :

At TOOTRiS, our Customer Success Team is the driving force behind ensuring our enterprise clients are successful in meeting their child care benefit goals throughout every stage of the account cycle. This includes :

• Flawless implementation and onboarding of new customers.
• Comprehensive support during rollout to ensure a smooth transition.
• Proactive engagement to drive ongoing child care benefit platform adoption and utilization.
• Routine customer touch points to remain aligned with benefit performance
• Strategic management of renewals and identification of opportunities for expansion and upselling.

Position Overview :

TOOTRiS is seeking a dynamic and experienced Senior Director of Customer Success to lead and scale our Customer Success team. This individual must be a problem solver.

This is a critical and foundational role, which is focused on managing day-to-day communication, acting as the main liaison between the client and our internal TOOTRiS teams. The Director will be responsible for scaling the Customer Success department from the ground up and must be comfortable taking on a "player coach" role, where they will both lead and actively participate in day-to-day customer success activities. The ideal candidate will have a demonstrated track record of building and leading a successful Customer Success organization with a focus on problem resolution, client retention, satisfaction, and growth.

Key Responsibilities :

Establish data-driven playbooks that empower Customer Success to proactively communicate and demonstrate child care benefit value with customers.

Drive cross-functional collaboration with Sales, Marketing, Product, and Concierge Teams to deliver a seamless and outstanding client experience. Act as a client advocate, channeling feedback to inform product improvements and future development. Utilize data-driven insights to proactively optimize child care benefit performance in partnership with clients and internal teams.

Qualifications & Requirements :

Why Join TOOTRiS?

What We Offer :

Salary Range : $125,000 - $175,000

Benefits : Comprehensive benefits including health, dental, and vision insurance, child care benefits, along with unlimited PTO.

Professional Growth : Opportunities for professional development and career advancement within the company.

Supportive Environment : A collaborative and inclusive work environment with a dedicated team.