Science writer Jobs in Grand Rapids, MI

Job Description

Job Description

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role : Technical Writer

Location : Grand Rapids, MI – Hybrid / Onsite (2-3x / week)

About the role :

OLIVER is partnering with BISSELL to build a world-class in-house agency, redefining brand communications and product documentation. We are seeking a Technical Writer to develop clear, concise, and user-friendly documentation that enhances the customer experience and supports product adoption across multiple platforms, including manuals, FAQs, online help, training materials, and technical specifications. This role requires a detail-oriented and strategic communicator who can translate complex product information into easily understandable content. You will collaborate closely with product engineers, designers, marketing teams, and compliance teams to ensure accuracy and consistency across all technical documents. Additionally, you will explore GenAI tools to streamline content workflows, enhance documentation accessibility, and improve version control. If you are a strong communicator, problem-solver, and content strategist who thrives in a fast-paced environment, we'd love to hear from you!

What you will be doing :

• Develop and maintain product manuals, technical specifications, user guides, FAQs, and process documentation.
• Write clear and engaging online help content, ensuring users can easily find and understand information.
• Organize and structure content effectively, ensuring consistency, clarity, and accessibility.
• Ensure documentation aligns with brand standards, product positioning, and regulatory requirements.
• Regularly update existing documentation to reflect product changes, enhancements, and new features, ensuring all materials remain current and relevant
• Craft content that enhances the customer's interaction with products, anticipating user needs and addressing potential issues proactively.
• Work closely with product engineers, designers, and marketing teams to gather and validate technical information.
• Partner with compliance and legal teams to ensure all documentation meets regulatory standards.
• Conduct research and analyze customer feedback to continuously improve documentation usability.
• Collaborate with visual designers to integrate diagrams, illustrations, and infographics into technical content.
• Stay ahead of technical writing trends and AI-powered documentation tools, leveraging GenAI solutions for workflow optimization.
• Maintain an organized content repository, ensuring documentation is regularly updated and easy to access.
• Implement best practices in content version control, accessibility, and searchability.
• Develop and optimize document templates and style guides to ensure consistency across materials.

What you need to be great in this role :

Why Join OLIVER?

This is an opportunity to be at the forefront of content innovation, helping shape brand storytelling for a global household name. You'll work alongside a best-in-class creative team, leveraging GenAI tools and strategic insights to drive engagement. If you're passionate about creating work that moves people and builds brands, let's create something extraordinary together!

Req ID : 12529#LI-midsenior #LI-FD1

Our values shape everything we do :

Be  Ambitious  to succeed

Be  Imaginative  to push the boundaries of what's possible

Be  Inspirational  to do groundbreaking work

Be  always learning and listening to understand

Be  Results-focused  to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.