Political analyst Jobs in Richmond, VA

Job Description

We are seeking a Data Analyst with experience in call center operations to help drive performance improvements by analyzing call center data, identifying trends, and delivering actionable insights. This role will involve evaluating key performance metrics, generating reports, and working closely with call center teams to optimize customer service operations. You will be responsible for providing data-driven recommendations to enhance efficiency, customer satisfaction, and agent performance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

Call Center Data Expertise : Proven experience in analyzing and interpreting call center metrics to improve operational performance and customer satisfaction.

Technical Proficiency : Strong skills in data analysis tools such as Excel, SQL, and reporting tools. Looking for an Excel wizard!

Attention to Detail : High level of accuracy and attention to detail in managing and reporting on large datasets. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].