Operations specialist Jobs in Tampa, FL

Join our innovative and dynamic team at a leading Managed Security Service Provider (MSSP) dedicated to safeguarding customer data while enabling technology to be secure and efficient. We pride ourselves on having the strongest talent in the cyber industry. Our employees work with cutting-edge technologies to protect a diverse range of enterprise-class customers from various sectors such as hospitality, finance, manufacturing, and communications. Enjoy competitive compensation, comprehensive benefits, and ample opportunities for training, personal development, and career advancement!

This role is located at our Tampa Headquarters or Raleigh, North Carolina, and requires full-time onsite engagement.

POSITION SUMMARY :

As a pivotal member of our Security Operations Center (SOC), you will serve as a Network Security Administrator II, specializing in firewall management. Your responsibilities will encompass a variety of essential tasks such as daily administration, advanced support for systems and applications, and acting as the primary liaison for vendor support. The ideal candidate will have robust hands-on experience with firewall technologies, particularly Palo Alto and Fortinet FortiGate, and will thrive in a fast-paced services environment.

DUTIES AND RESPONSIBILITIES :

• Monitor and manage daily firewall rule deployments and handle hardware / software refresh activities.
• Analyze and recommend firewall solutions to enhance business operations.
• Identify trends and emerging issues for better decision-making.
• Conduct independent analysis to resolve issues regarding firewall policies and upgrades.
• Participate actively in the customer onboarding process for security controls.
• Track performance and address any firewall-related issues.
• Provide comprehensive end-to-end technology support including root-cause analysis.
• Engage in new technology releases relevant to firewall management.
• Serve as a technical expert in meetings with internal teams and customers.
• Analyze and implement changes to perimeter security as required.
• Work closely with customer IT and security teams.
• Collaborate with vendors for security solutions and internal departments.
• Maintain security solution health and performance.
• Apply security patches and ensure measures are in place for optimal defenses.
• Optimize customer network and security postures.
• Conduct vulnerability scans and security assessments.
• Generate operational alerts for performance monitoring.
• Create monthly security reports and maintain monitoring dashboards.
• Participate in business continuity planning and testing.
• Develop and maintain Standard Operating Procedures (SOPs) for managed systems.
• Be part of an on-call rotation for urgent support needs.
• Perform additional duties as required.

EDUCATION AND EXPERIENCE :

KNOWLEDGE, SKILLS, AND CHARACTERISTICS REQUIRED :