Operations analyst Jobs in Glendale, AZ

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Network Certification and Servicing is part of American Express Network Services and Operations within the Global Merchant Network Services. Network Certification and Servicing core focus is to ensure all Network participants (Issuers and Acquirers) can successfully transact with the American Express Network. To do this Network Certification and Servicing performs the following activities : customer readiness, vendor certification / management, performance metrics monitoring, financial reconciliation, POS certifications and various process improvement initiatives.

This position is part of the Network Certification and Servicing Optimization team responsible for supporting, planning and execution of Proprietary Processors and Network Acquirers Point of Sale (POS) certification activities, development and support of certification test systems and management of 3rd party test tool providers. In this critical role the candidate will be focused on creation, maintaining, and enhancing test cases for our contactless and contact card products.

Responsibilities :

• Work closely with internal stakeholders (Global Network Services Technology, Solution Enablement & Distribution, Partner & Product Enablement, Global Merchant Services- Payment Vendor Relations) to ensure Level 2 new product capabilities
• Maintain Contactless Level 2 Test Plans, prepare administrative guides and communications to stakeholders
• Liaise with Test Tool vendor providers and external consultants to ensure Test Plans & other requirements meet Amex certification requirements
• Manage Contactless Level 2 submissions, review reports and issue Letter of Accreditation to certified POS vendors
• Development of certification test plans with external consultants to qualify test plans against qualification tools
• Interact with 3rd party test tool vendors on weekly and monthly calls
• Work towards incremental improvements for automating validation and reduction of manual audit of test cases
• Second level support to POS vendors on queries and cases using Networkforce (Salesforce) tool

Qualifications

Salary Range : $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :