Online writing Jobs in Jacksonville, FL

Overview : Job Purpose

This role supports all facets of ICE Mortgage Technology customers to ensure business writing services provided to our customers exceed expectations. Supports the overall design, development, and maintenance of business writing deliverables for ICE MTs customers. External customers may include mortgage loan originators, mortgage operations professionals and more. The Consultant, BW ES will collaborate with Learning Solutions management and teams to ensure all deliverables are current and support the education and business needs of ICE Mortgage Technology customers. This position calls for an experienced individual able to align resources, execute on project goals on time and within budget to drive revenue expectations.

ICE MTs Learning Solutions offers services centered on creating written materials that focus on procedures, regulations, statutes, standards, and investor requirements for the mortgage industry. Developing accurate, comprehensive and clearly written works (some of which are private labeled) such as manuals or lender / seller guides along with authoring and maintaining ICE MT proprietary content is critical to the success of the Business Writing team. In addition to supporting the development and authorship of revenue generating collateral, the position includes project management and customer-facing components.

The incumbent will execute the overall design, development, and maintenance of content. The incumbent, through their work with, and exposure to, clients needs, and industry topics is required to stay abreast of current industry developments and be proactive in determining how to convert a client-specific need into a more generic product that can be sold as a solution to many customers.

Responsibilities

• Produce, evaluate and maintain ICE MTs proprietary business writing products : Policy and Procedure Guides, Mortgage Mentor Guides, and customized solutions for customers within the scope of a project proposal to ensure client satisfaction.
• Review writing and content from subject matter experts, consultants and / or staff.
• Ensure no business writing content is outdated or obsolete.

Knowledge and Experience

Schedule

This role offers work from home flexibility of 1 day per week.

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Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.