New graduate Jobs in Lincoln, NE

Collegiate Hotel Group® , is seeking an Assistant Guest Service Manager to join Graduate Lincoln and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

• Acts as the "Service Champion" for the Front Office and assists in leading all Front Office operations by setting and maintaining a high level of guest service
• Interacts positively, professionally, and promptly with guests to resolve issues
• Trains Associates and monitors all service levels provided by employees to guests and other fellow Associates.
• Assists the Departmental Manager with interviewing, hiring and onboarding Associates
• Assists the Departmental Manager with the creation of employee schedules in timely manner
• Monitors daily status of rooms, rates, discount rates and packages
• Maintains current list of available rooms for walk situations
• Assists with the coordination of the blocking of rooms for groups
• Communicates hotel's unique design elements for effective storytelling
• Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
• Solicits employee feedback and utilizes an "open door" policy
• Ensures staff communicates effectively with other hotel departments
• Maintains productive relationship with Valet Parking provider
• Pre-registers guests according to standards
• Monitors and ensures VIP arrivals are executed to highest standard
• Keeps track of rooms to ensure accurate status and readiness for check-in
• Coach, counsel and discipline Associates when necessary, using correct documentation and techniques.
• Works nights, weekends, and holidays as needed
• Other duties as assigned

EDUCATION AND EXPERIENCE

KNOWLEDGE, SKILLS AND ABILITIES

BENEFITS / PERKS