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Membership director Jobs in Nashville, TN
Senior Director, Premium and Membership Services
Nashville Soccer ClubNashville, TN, United StatesMembership Sales
Wash and RollMadison, TN, US- Promoted
Development Director
American Heart AssociationNashville, TN, United States- Promoted
Director, M&A
Upperline HealthNashville, TN, United States- Promoted
Global Membership Coordinator
VirtualVocationsNashville, Tennessee, United States- Promoted
PLANT DIRECTOR
Berry GlobalOld Hickory, TN, United States- Promoted
Choir Director
ChurchNashville, TN, US- Promoted
Marketing Director
Insight GlobalNashville, TN, United States- Promoted
Medical Director
AccuityNashville, TN, United StatesMembership Coordinator (Part-Time)
Boys & Girls Clubs of Middle TennesseeNashville, TN, US- Promoted
- New!
Clinic Director
IV NutritionNashville, TN, USPart-Time Membership Sales - Nashville
DivaDanceNashville, Tennessee, United StatesIntern, Membership & Industry Relations (Nashville Chapter)
The Recording AcademyNashville, TN- Promoted
Sales Director
Gecko Hospitality (Corporate)nashville, TN, United States- Promoted
Communications Director
DCI Donor ServicesWhites Creek, TN, United States- Promoted
- New!
Clinical Director
Evoraa HealthcareNashville, TN, US- Promoted
Assistant Director
Guidepost MontessoriNashville, TN, United States- New!
Membership Sales & Service Associate
QNTM Fit LifeNashville, TN, USSenior Director, Premium and Membership Services
Nashville Soccer ClubNashville, TN, United States- Full-time
Position Summary
The Senior Director, Premium & Membership Services is responsible for leading Nashville SC’s Premium and Membership Services teams by providing strategic direction, goal setting and leadership. This position is tasked with improving retention and growing revenue through building relationships and providing superior customer service to all Annual & Premium Season Ticket Members, including Suites, Loges and Club members.
RESPONSIBILITIES
- Organize and manage the Annual Season Ticket Member auto-renewal campaign, with the goal of establishing one of the highest renewal rates in MLS.
- Develop and lead strategy, planning and execution of Premium Member renewals & contract extension campaigns
- Lead, manage and grow a team of 12, comprised of a Sr. Manager of Premium, Manager of Membership Service, Manager of Premium Services and Premium & Membership Service Specialists
- Design and implement membership experiences by leveraging assets, including NSC game days, stadium events, away team trips and team partners, while establishing strong working relationships with stadium operations, marketing, finance, Levy Restaurants, and all relevant internal and external entities.
- Oversee the development and execution of the club’s Legacy Lineup Member Benefit Platform, as well as the Premium N Business Membership Program and all additional member benefits
- Develop a measurable touchpoint program alongside Business Strategy & Analytics to deliver high value touchpoints with Season Ticket Members through calls, meetings, gifting and events for the Season Ticket Member base
- Manage and track the service team budget, ensuring resources are utilized efficiently and strategically
- Establish and track individual and team strategic goals, benchmarks and metrics to measure success
- Create reporting tools within current systems and communications to senior leadership and throughout the organization
- Create training and onboarding programs to share best practices, encourage career development and a culture of learning and growth
- Perform other duties as assigned
QUALIFICATIONS :
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.