Help desk Jobs in Orlando, FL

Job Description

Job Description

We are looking for an IT Help Desk Technician to serve as a vital part of our IT department as we scale from 40 to 100 employees in the next 12 months. If you consider yourself a tech-savvy problem solver who thrives on providing exceptional support and solutions, we want you to join our growing team!

This role is an on-site, in-office position based in the Orlando area near International Drive, minutes from I-4 and the Turnpike.  If you are applying from out of state, please note that you may be automatically rejected due to distance if relocation is not indicated on your resume.

About Us :  Recently ranked #259 on the Inc 5000 fastest growing companies in the United States, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. Based out of Orlando, we are growing rapidly, with clients all over the United States. Our technology is disrupting the payments and accounting industries. Visit www.billergenie.com to learn more.

Primary Job Responsibilities :

• Provide first-level support for IT-related issues, assisting internal staff with troubleshooting hardware and software problems.
• Monitor and manage incoming help desk tickets, ensuring timely resolution of user requests and effective communication throughout the process.
• Assist in network management activities, including monitoring network performance and troubleshooting connectivity issues.
• Support the administration of Microsoft Entra ID (Azure Active Directory) and OneDrive for Business, including user setup and permissions.
• Implement user access control policies to safeguard sensitive data and maintain compliance.
• Maintain accurate inventory of IT hardware and software assets, assisting with procurement processes as needed.
• Collaborate with the IT team to develop and enforce antivirus and malware protection strategies.
• Document solutions and create user guides for common issues to enhance the knowledge base for future reference.
• Engage with cross-functional teams to align IT support initiatives with business goals and objectives.
• Contribute to the continuous improvement of IT processes and documentation.

Qualifications :

Benefits :

Our Mission :

To provide an automated A / R platform that seamlessly integrates existing business processes for the SMB market.

Our Core Values :

Get Shit Done Right   - We work hard and ensure tasks are completed correctly and on time, every time.

Own it  - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.

Catch Up  - We are high performers and love a fast-paced environment.

Believe in the Genie   - We are passionate about where we are going as a team and we show we care.

Class Shines   - We are articulate professionals who carry ourselves well and speak with purpose.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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