Front end engineer Jobs in Ann Arbor, MI

Summary

The page to learn more about our Institute. The page was designed for recruiting trainees but provides insights into our training approach, the people involved, our office, and life in Ann Arbor.

• Check out the , including generous time off, multiple health insurance plan options, the option to enroll in a free dental insurance plan, retirement match (after 12 months), retail and service discounts, and more.

Responsibilities

As part of the front office team, you will work alongside committed, knowledgeable colleagues who ensure compassionate and helpful interactions for MARI clients. The day-to-day job responsibilities of this position include :

Call center support (see details below).Welcoming clients for check-in and check-out, including collecting co-pays.Scheduling appointments for new and existing clients.Auditing client and clinical schedules for accuracy.Distributing client digital paperwork including patient statements, new client paperwork, and customer satisfaction surveys.Collecting signed consent forms, new client forms, measures and insurance cards, and set-up of clinical-based questionnaires for certain clients.Helping out as necessary on other tasks and responsibilities.

Call center support frequently includes performing intake interviews over the phone and responding to client inquiries for clinical services. Intake interviews are focused on determining if MARI services are appropriate and require asking potential clients for in-depth, personal information, so being comfortable with asking questions and sensitivity to personal issues is required. The patient services associate is responsible for accurately entering client details into the MARI electronic medical record.

Administrative Support for Continued Operations

Additionally, the patient services associate provides administrative support to clients, clinicians, psychiatrist, and training directors. This includes assisting with onboarding and termination of new staff, trainees, and volunteers. This role may also help keep operations moving through ordering office supplies, filing, mailing, and scanning as necessary, and coordinating building maintenance needs as necessary.

Participating with Teams and Committees

As part of the MARI team, you will also be expected to participate in all-staff town hall meetings and retreats as well as potentially serving on additional committees like strategic subcommittees and / or process improvement projects, as time allows.

Required Qualifications

High school diploma or equivalent.1-2 years of working in a healthcare setting (or related field), completing administrative tasks with sensitivity and accuracy. Demonstrated commitment to valuing diversity and actively contributing to an inclusive working and learning environment.Excellent verbal, written, interpersonal, and organizational skills.Excellent customer service skills and comfort discussing and collecting co-pays.

Desired Qualifications

Demonstrated experience with Google Workspaces.Previous Zoom experience.Previous experience using an electronic medical record system.

Modes of Work

Positions that are eligible for hybrid or mobile / remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the